All posts by Gerry

Founder and Host of This is HCD

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018
Gerry McGovern presenting

Gerry McGovern

Gerry helps large organizations deliver a better digital customer experience.

/ February 26, 2018

Victor Rodrigues

Victor Rodrigues is Cochlear’s Chief Software Architect, where he has been for 17 years.

/ February 26, 2018
Rachael Mullins - This is HCD

14. Rachael Mullins ‘Bring out your inner UX writer’

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in...

/ February 13, 2018

Aman Braich

Aman is a Visual Designer and Creative Director based in Sydney. 

/ February 11, 2018

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018

Jon Hicks

Jon Hicks is a graphic designer and illustrator based in Oxfordshire, UK. Originally trained as a wildlife illustrator, his career has covered a broad spectrum of mediums but is most well known for his logo work for Firefox, MailChimp and Shopify...

/ January 28, 2018

Marc Stickdorn

Marc is Co-founder and CEO of "More than Metrics", a company creating software for service design, such as Smaply and ExperienceFellow.

/ January 19, 2018

Jay Hasbrouck

Jay Hasbrouck is an anthropologist and strategist whose insights drive innovation and strategic direction for companies, non-profits, and government agencies. He helps clients build on the cultural meanings and contexts of their offerings to refocus their strategies and optimize for...

/ January 16, 2018
What makes a good designer?

12. Elizabeth Pek – ‘What makes a good designer?’

In today's episode, Adrienne and I catch up with Elizabeth Pek, the director of experience design at BT Financial, to discuss the topic "What makes a great HCD designer?" We cover the challenges of measuring great personality traits to look...

/ January 16, 2018

Chirryl-Lee Ryan

Chirryl-Lee is a transdisciplinary design practitioner, mentor and leader.

/ January 12, 2018