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We provide knowledge, skills and expertise to help enable a more equitable and just world.
We produce the No. 1 HCD Podcast with over 1-million downloads, curate a Private Community and offer world-class training and coaching for change-makers all over the world.
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Join the private community for the Human Centered Design Network
Basic Membership
Join the online community and stay up to date with everything inside the community. Connect and message other designers just like you.
VIP - Changespace
Led by Gerry Scullion, this community meets monthly, and is a safe space for practitioners to connect and provide career support to each other.
This option follows a Group Coaching type approch.
VIP - Journey Management
Led by Richard McMurray, this community launches on April 1 2024. This community is perfect for anyone looking to learn more about Journey Management, and also connect with other people who are implementing this in their organisations.
Basic Membership
Save €8 by paying annually.
Join the online community and stay up to date with everything inside the community. Connect and message other designers just like you.
VIP - Changespace
Save €39 by paying annually.
Led by Gerry Scullion, this community meets monthly, and is a safe space for practitioners to connect and provide career support to each other.This option follows a Group Coaching type approch.
VIP - Journey Management
Save €20 by paying annually.
Led by Richard McMurray, this community launches on April 1 2024. This community is perfect for anyone looking to learn more about Journey Management, and also connect with other people who are implementing this in their organisations.
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Latest Episodes
Our content is on Apple Podcasts, Google Podcasts, Spotify and all major providers.
All Episodes.png)
"Designing for Social Impact: A Conversation with Jenni Parker"
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“Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK”
"From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship"
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"Discovering Purpose Beyond Consumerism: A Story of Radical Transformation and Social Impact"
"Emerging Talent: Inside the Service Design Network's Young Talent Board"
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"Nurturing Diversity, Bridging Education and Practice, and Crafting Inclusive Conferences"
"Ancient Mysteries: Mythical Ireland with Anthony Murphy"
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I speak with Anthony Murphy of Mythical Ireland. Over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.
"Empowering Resilience: The Journey of Lilli Graf"
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I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet.
"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"
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Exploring the Intersection of Passion and Purpose in Tackling Climate Change and Sustainability
"A Fresh Perspective on UX: 'Think in 4D' with Erica Heinz"
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Unveiling Innovative Insights and Solutions for Evolving UX Challenges
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"Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn"
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"Fostering Innovation and Collaboration Across Industries Through Musical Inspiration"
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"Crafting Human-Centric Employee Experiences: Insights from Elliott Nelson"
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"Exploring Service Design Strategies, Leadership Dynamics, and Employee Engagement Enhancement"
"Unlocking Creativity: Exploring Liminal Coaching with Mike Parker"
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The discussion revolves around the concept of liminal thinking and its applications in problem-solving and personal growth.
Ben Schwarz: Is 5G a good thing or not?
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Ben's career spans IT to telecoms and the evolving media landscape.
"Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway"
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"Exploring Holistic Approaches, Challenges, and Collaborative Solutions in Supporting Neurodivergent Individuals"
"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"
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"Navigating the World of Customer Journey Management, Operationalizing Maps, and Overcoming Challenges in Service Design"
"Redefining Promises: Shaping the Future of Customer Experience with Damian Kernahan"
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We catch up with Damian Kernahan in Sydney, Australia for an insight into his professional journey understanding customer experiences.
Jon Wallhouse "Sutsu: Crafting Fashion with Purpose and Longevity in a Disposable World"
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Exploring the intersection of anti-branding, environmental impact, and the pursuit of lasting quality in the world of fashion with Jon Wallhouse, founder of Sutsu.
Vitaly Friedman
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Cleaner web design for a better environment
"Driving Design Innovation: Building Mindsets, Navigating Challenges, and Assessing Maturity with Munib Karavdic"
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Unlocking Organizational Innovation, Aligning Leaders, and Overcoming Biases in a Conversation with Design Strategist Munib Karavdic
"Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"
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The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team.
"Designing Success: Jeff Gothelf on UX, Lean Principles, and OKR Pitfalls"
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Jeff Gothelf's Insights on Selling UX, Navigating Lean Principles, and Decoding OKR Challenges
'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong
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In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design.
Carol Massa 'The Conscious Designer: Exploring Inner Values and Outer Realms'
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In this episode, we speak about the nuances between strategic design and service design.
'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'
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In this eye opening episode, we meet Catalina Bonavia, designer of a Health-Enhancing Toilet in Argentina which quite literally has changed people's lives.
Ben Dunn Flores ‘Innovative Inhabitance: Pioneering Your Path to Cooperative Homeownership’
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I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost.
Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'
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I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators.
'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira
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In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira.
Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'
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In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design.
'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner
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In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life.
Leon Barnard 'Wireframing for Everyone'
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Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq.
How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum
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From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design.
Manuel Vexler: 5G: A symptom of the Growth Death Cult
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The point is that 5G is a solution that is looking for a killer app. 5G exceeds our biological capabilities to read, to watch, to listen. I don’t know a killer app for 5G.
Juan Prego 'Playful Pathways: Nurturing Growth and Learning through Play'
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Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.
Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'
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Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom Tov.
Mollie 'The Resurgence of Gaeilge: Irish with Mollie's Effort to Save the Language from Extinction'
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Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame.
Steven Gonzalez Monserrate 'Thirsty Data: Data Centers increasing impact on fresh water'
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Steven Gonzalez Monserrate is a postdoctoral researcher in the Fixing Futures research training group at Goethe University.
Hector Garcia 'Unleashing Ikigai: Finding Purpose and Fulfillment in Life'
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Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes.
Greg Bernarda 'Leading Ecosystems'
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Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world.
An update about This is HCD
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Hey folks, and welcome to a shorter and special update and everything to do with this as HCD many of you have been reaching out and asking...
After The Goldrush
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Episode 1: Green Sacrifice Zones. Ireland is the 13th worst country in the world for biodiversity. We are internationally recognized as an ecological desert. “Ireland is one of the worst places on the entire planet for nature,” according to author Eoghan Daltun.
Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’
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Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias.
Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’
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Today on the show I speak with Sarah Clearwater about a Design Leadership.
Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'
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Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey.
Neil Theise ‘Navigating Complexity'
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I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers.
Katie O'Donoghue 'Artful Minds: Nurturing Children's Emotional Growth Through Art Therapy'
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Welcome to the Makers and Doers podcast, a podcast aimed at parents and guardians looking to learn more about giving children opportunities to explore Design - through Making and Doing.
Justyna Turek ‘A fresh perspective:The Role of Human-Centered Design in Sustainability’
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In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland.
Zoë Rose ‘Design Through Time: Unraveling the Evolution of Methodologies and Frameworks’
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In this conversation I caught up Zoe Rose, of Great Question in Australia.
Manuel Lima ‘The New Designer: Pioneering Perspectives’
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A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it instantly felt different.
Frank Müeller ‘Revolutionising Work Spaces with Playmobil Pro: the Ultimate Tool for Creativity and Collaboration’
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In this conversation I caught up Frank Mueller, of Playmobil Pro.
Pietro Jarre ‘No such thing as sustainable mining’
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Pietro Jarre has a doctorate in geotechnical engineering. He’s a specialist in geotechnical and environmental issues on waste rock deposits, mining infrastructures, landfills and brownfields.
Markus Edgar Hormess & Adam Lawrence 'The Designing Machine: How AI is Changing the Creative Process'
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I attended Teaming with AI in Nuremberg recently with two of the most awesome designers that I know, Adam Lawrence and Markus Edgar Hormess of WorkPlayExperience.
Steffi Kieffer 'Designing with AI: Exploring the Intersection of Artificial Intelligence and Design'
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I was in a workshop led by our guest today, Steffi Keiffir. She is an independent practiioner and facilitates Design Thinking workshops, Design Sprints etc and has been using AI a lot more than most within their work, and we go deeper into this. Just how they are using, what AI pieces they are using, so if you listen to the entire episode, you’ll get an overview of just how much change is upon us. We used a basic 5-step design process and reviewed how, where and when AI can be applied and what the likely outcomes are.
About us
This is HCD was founded in Sydney, Australia in 2017 by Gerry Scullion but is now based out of Dublin, Ireland.
Our network produces content for people interested not only in design and innovation, but in the power of working together to make the world a better place. The world needs better designed physical and digital products, better-designed services, and better systems connecting all of these - fast.
Our intent is to help people design these new offerings and to help ensure that they meet the needs of the people using them.
Gerry Scullion
Based in Dublin, Ireland. Service Designer, Educator, Design Researcher and Interaction Designer. Gerry is the Former CEO of This is Doing. He runs courses on service design, UX design, Design Research. He is also a Pluralsight Author too.
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