The Team

Gerry Scullion

Founder & Podcast Host (Dublin)

Gerry Scullion is a service design consultant with 16-years professional experience. He has held design leadership positions at Myspace.com, IGN, Cochlear, MYOB, EY Seren and CBA among others. He is Principal at Humana Design.

He’s spoken at UX Australia, UX Scotland, Vivid Sydney, Product Camp Dublin, General Assembly, Product Tank, Service Design Days, XXUX, Product Talks and many more. He’s a long-serving volunteer mentor for iXDA and is a Councillor for theRSA.org in Ireland.

Most recently he contributed to the service design book ‘This is Service Design Doing‘ (O’Reilly Media, 2017) on chapters relating to ‘Embedding service design into organisations’ and ‘Effective prototyping for businesses’.

His interests lie heavily in using design methods to improve social outcomes and empowering people to create human-centric products and services. He lives and breathes design, is an ex-singer songwriter, amateur barista, football fanatic, and tech gadget geek.


Andy Polaine

Andy Polaine

Andy Polaine is Group Design Director of Fjord Client Evolution, a global role sharing Fjord’s wealth of design and innovation experience to help clients build and grow their own capability and transform their organisations.

Previously APAC Regional Design Director and Fjord Evolution Lead. He is co-author of the Rosenfeld Media book, Service Design: From Insight to Implementation and a Rosenfeld Expert. Andy has over 25 years of experience in design and innovation with clients across a range of industries, including finance, public services, insurance, telecommunications, automotive, media, design and education. He holds a PhD from the University of Technology, Sydney and is a Fellow of the RSA. He can be found online at polaine.com, on Twitter as @apolaine.


Adrienne Tan

Podcast Host (Sydney)

Adrienne has more than 20 years building and managing Products, starting her career developing Australia’s Internet network. She is a global thought leader in the world of product management. She co-founded Brainmates, a product management practice supporting Product teams in

She co-founded Brainmates, a product management practice supporting Product teams in startup companies like AirTasker to global organisations such as Lendlease.

She co-founded Leading the Product conference, Australia’s largest and most established product focussed conference. Adrienne is passionate about enabling organisations to deliver value for their customers.


Dr. John Curran

Podcast Host (London)

John is a business anthropologist and executive coach. He specialises in understanding culture & human behaviour in order to improve the creativity and productivity of organisations and how they connect to their consumers, clients and market trends. 

Key to the work he does is bridging the culture of organisations with the culture of their consumers. He regularly speaks on why culture is central to building successful organisational cultures and brands.  He is a guest lecturer at Cass Business School in marketing and a Visiting Scholar at the Royal College of Art in design. He’s also a TED speaker and his thinking and work has appeared in the Financial Times.  


Mark Catanzariti

Producer (Sydney)

Mark is a designer specialising in user experience and product design.

He works closely with Adrienne Tan on the production and hosting of ProdPod and was involved with the early production for the overall set up of This is HCD.

Based in Sydney, he is the co-founder of the experience start-up loqules.com and has recently helped brands like RØDE, William Hill and Telstra transform their digital offerings.


Chirryl-Lee Ryan

Chirryl-Lee Ryan is a transdisciplinary design practitioner, coach and leader with a focus on human-centered, experience-led design.

By merging design disciplines to produce radical approaches and innovative outcomes, she has helped everyone from hungry startups to global giants evolve through design.

Her vision is that everyone can liver better lives through design, and her mission is to arm as many people as she can with the skills, tools and confidence they need to create the change they want to see in the world.


Joel Boyd

Podcast Producer (New York City)

Originally from Melbourne and based in New York City, Joel is a Guitarist, Musician and Producer.

Joel was previously part of the Academy Xi Melbourne team, and along with writing and playing music, he is interested in creating sound-based immersive experiences.


Georgia Rowe

This is HCD – Medium – Channel Manager (Sydney)

Georgia is a HCD practitioner working at the intersection of service design and content strategy with 10 years experience specialising in media. She has designed news, educational, entertainment and lifestyle products and services to help organisations including the BBC, Virgin Media and Australian Broadcasting Corporation re-frame their customer experience and ways of working.

She currently works at ABC and is studying a Masters in strategic design. Her work and research focusses on how to drive digital media transformation by re-designing the employee experience and back of house editorial processes. She enjoys helping new Designers find their feet as a mentor and guest teacher.