All posts by Gerry Scullion

Founder and Host of This is HCD

29. Sarah Drummond ‘Kicking-starting a design revolution’

I recently caught up with our next guest, Sarah Drummond. Sarah is a designer and CEO and serial idea generator. She's co-founded, SNOOK, myPolice, MyDearestScotland and much more. She was awarded a Google Fellowship for her work in technology and...

/ September 11, 2018
Disseny Hub Barcelona

John Thackara

John Thackara is a philosopher, writer and advisor. He helps companies, cities and regions design place-based innovation platforms that benefit all life, not just human life. He is senior advisor on the new Masters in Relational Design at Pontio, in...

/ September 9, 2018

Patrizia Marti

Patrizia Marti is Professor of Experience Design at the University of Siena and Visiting Professor at the Eindhoven University of Technology in the Netherlands. She is Director and Rector’s delegate of Santa Chiara Fab Lab where she manages several participatory...

/ September 9, 2018

A special episode being recorded at Service Design Days, Barcelona

On October 5th and 6th, I’ll not only be attending Service Design Days in Barcelona but will also be hosting the 2-day conference. It’s such an honour to have been asked, and am seriously looking forward to it.

/ September 9, 2018
image of modern office

28. Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’

GERRY SCULLION: Hello and welcome to another episode of ‘This is HCD’. My name is Gerry Scullion and I’m a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author...

/ August 28, 2018
Man in front of airport board

27. Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’

Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.

/ August 14, 2018
Gerry McGovern on stage in 2018

26. Gerry McGovern ‘The repositioning of trust in society’

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...

/ July 31, 2018

A new live experience with This is HCD in Dublin

Today, we are really excited to announce we will partner with Rosenfeld Media for a series of live events in Dublin, Ireland.

/ July 20, 2018

Sarah Drummond

Sarah is a designer, CEO and serial idea generator. She co-founded Snook, MyPolice, CycleHack, Dearest Scotland, Alloa Pride and The Matter. For this work she was awarded a Google Fellowship for her work in technology and democratic innovation and named as...

/ June 19, 2018

Steve Portigal

Steve Portigal helps companies to think and act strategically when innovating with user insights. He is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights, and new, Doorbells, Danger, and...

/ June 17, 2018
Faruk Avdi

22. Faruk Avdi ‘What role can technology play in support of people suffering with mental health’

Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...

/ June 5, 2018

21. Victor Rodrigues ‘Building a Design capability inside Cochlear’

In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for...

/ May 22, 2018

20. Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018

Frank Long

Frank Long is a Director of Frontend.com an international UX design studio based in Dublin, Ireland. Founded in 1998, Frank and his team have spent 20 years shaping how everyday people engage with a broad spectrum of new technologies and services.

/ May 7, 2018

Joey Zeledón

Joey Zeledón is an award-winning designer with expertise in product design, experience design, and design strategy. Throughout his career, he’s designed everything from footwear and consumer electronics to consumer packaged goods, consumer products, medical devices, housewares, food, services, and spaces.

/ April 26, 2018

19. Jay Hasbrouck ‘The power of ethnographic thinking in Design’

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...

/ April 24, 2018

Sarah Richards

Sarah spent 10 years working in the UK government, ending as head of content design for the Government Digital Service (GDS).

/ April 23, 2018

Patrick Quattlebaum

Throughout his career, Patrick has consulted with organizations desiring to transform their products and services to better meet the needs of people. Before forming studioPQ, he was Managing Director at Adaptive Path and Head of Service Design at Capital One.

/ April 22, 2018
Jon Hicks at work

18. Jon Hicks ‘Understanding the differences between brand design and icon design’

Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.

/ April 10, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018
Gerry McGovern presenting

Gerry McGovern

Gerry helps large organizations deliver a better digital customer experience.

/ February 26, 2018

Victor Rodrigues

Victor Rodrigues is Cochlear’s Chief Software Architect, where he has been for 17 years.

/ February 26, 2018
Rachael Mullins - This is HCD

14. Rachael Mullins ‘Bring out your inner UX writer’

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in...

/ February 13, 2018
Aman-Braich-IntuitAustralia

Aman Braich

Aman is a Visual Designer and Creative Director based in Sydney. 

/ February 11, 2018

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018
jon-hicks-podcast-hero

Jon Hicks

Jon Hicks is a graphic designer and illustrator based in Oxfordshire, UK. Originally trained as a wildlife illustrator, his career has covered a broad spectrum of mediums but is most well known for his logo work for Firefox, MailChimp and Shopify...

/ January 28, 2018

Marc Stickdorn

Marc is Co-founder and CEO of "More than Metrics", a company creating software for service design, such as Smaply and ExperienceFellow.

/ January 19, 2018

Jay Hasbrouck

Jay Hasbrouck is an anthropologist and strategist whose insights drive innovation and strategic direction for companies, non-profits, and government agencies. He helps clients build on the cultural meanings and contexts of their offerings to refocus their strategies and optimize for...

/ January 16, 2018

Chirryl-Lee Ryan

Chirryl-Lee is a transdisciplinary design practitioner, mentor and leader.

/ January 12, 2018
Faruk Avdi

Faruk Avdi

Faruk started designing interactive digital services in 1998. It’s his third, and current career after performing arts and journalism.

/ January 6, 2018

11. Eduardo Kranz – ‘The intersect of Service Design and User Experience Design’

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day...

/ January 2, 2018
gerry-gaffney-ThisisHCD

10. Gerry Gaffney (Live from FutureYou Sydney) ‘How forms reveal the true nature of an organisation’

In this episode, we take the time to peel back the layers and look uncover the true meaning and objectives of forms. We discuss, where forms are going and what we can do as practitioners to ensure that the organisations...

/ December 19, 2017

‘What is UX Writing?’ with Rachael Mullins

If careful design prevents problems before they happen, then careful content does too. That's where UX writing comes in—the art of writing the words in the interface or the words you encounter during your experience with a product or service.

/ December 7, 2017

9. Cyril Secourgeon ‘The secrets of successful stakeholder engagement in large organisations’

We discuss the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust.

/ December 1, 2017
Greg Bernarda This is HCD - Value Proposition Design

Greg Bernarda

Greg Bernarda works with individuals, teams and organizations on strategy, innovation and transformation.

/ November 30, 2017

Live breakfast podcast with Gerry Gaffney at FutureYou (Photos)

Photos from the live breakfast with Gerry Gaffney, November 2017 in FutureYou, Sydney. All photos by Martin Vivian Pearse.

/ November 23, 2017

‘Is Education Broken’ with Andy Polaine

We are excited to be interviewing Andy Polaine on the podcast this Thursday 22nd November about the current state of the educational system, not just in Australia, but globally.

/ November 21, 2017
Diversity at Work, Emma Jones, Anthony Quinn, Michelle Starr

8. Panel Discussion ‘Diversity at work: understanding & breaking through the barriers’

The topic today is all about diversity in the workplace. We're going to be talking about all the different challenges and try and hack some of those and figure out why it still exists and where these challenges actually come...

/ November 19, 2017
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From little things, big things grow

The importance of connections has always been something I have placed great value in. Having travelled to Australia for the very first time in 2003, in search of answers related to kicking off a career in Design, I was introduced...

/ November 10, 2017

Simon McIntyre

Simon is the Associate Dean Education at UNSW Sydney, Art & Design, and a member of the Scientia Education Fellowship. He is a multi-award winning educator, passionate about improving the effectiveness, quality and relevance of the student learning experience, and...

/ November 7, 2017
FutureYou Sydney This is HCD

Register your interest in attending a live recording of This is HCD at FutureYou, Sydney

We are really excited to announce our very first live breakfast podcast, with the wonderful Gerry Gaffney. Only 17 tickets are available, with a gourmet breakfast and coffee cart provided to you by FutureYou.

/ October 30, 2017

Rachael Mullins

In over 10 years in tech, Rachael’s goal has always been to get the right information to the right user at the right time, whether she’s working as a content strategist, a UX writer or a technical writer.

/ October 25, 2017

6. Jennifer Philippe – ‘Building HCD at Scale’

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in...

/ October 19, 2017

Gerry Gaffney

Gerry Gaffney runs a small UX consultancy in Melbourne, called Information and Design. He set up the company 25 years ago, originally to focus on technical communication.

/ October 18, 2017
airplane

‘The intersect of Service and UX design’ with Eduardo Kranz, Design Director at Fjord

Service Design is becoming progressively popular and applied to different sectors and challenges to create future visions and experiences that holistically deliver to the needs of customers and citizens.

/ October 13, 2017
featured-photo-tarra-van-amerongen

5. Tarra Van Amerongen – ‘Why your idea never gets built. The story of business designers as the unsung hero of service design.’

In this episode, we get down into the nooks and crannies about what a business designer does, how it complements service design and activities and much, much more. This is a really insightful conversation. I hope you enjoyed as much as...

/ October 10, 2017
Value of Design

‘Companies Are Designed not To Value Design’ with Kirsten Mann, VP of Product and Design at Aconex

The value of design is difficult to define. Design is hard to isolate as a function and the design function operates differently by industry.

/ October 4, 2017

Elizabeth Pek

Elizabeth is a strategic design leader who has been involved in developing market-leading products for over 21 years

/ October 4, 2017
Andy Polaine

Andy Polaine

Andy Polaine is the APAC Regional Design Director and APAC Evolution Lead global design and innovation consultancy Fjord.

/ September 29, 2017

‘Diversity at Work’ with Anthony Quinn, Emma Jones and Michelle Starr

Diversity has been a hot topic for a long time and much has been said and done to create awareness of the problems that exist.

/ September 27, 2017

‘Engaging stakeholders in large organisations’ with Cyril Secourgeon

Cyril will be discussing how to get stakeholder buy-in, collaborate effectively with them and keep them fully engaged throughout a project.

/ September 24, 2017
Emma Jones

Emma Jones

Emma Jones is a talent leader with over 20 years experience in a wide cross-section of people, culture and talent disciplines. She has worked in businesses from boot-strapped tech' start-ups to global corporates, across the UK, US and Australia.

/ September 15, 2017

Michelle Starr

Michelle is an independent consultant who has over 17 years’ experience assisting businesses with their strategic and operational change needs, using a practical change management approach gleaned from a project/program management background.

/ September 15, 2017
Barbara Spanton

4: Barbara Spanton – ‘Disposable design and our obsession with the redesign’

We caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX Lead in Shopify and in this episode, we discuss the industry’s obsession with the redesign.

/ September 2, 2017
Adrienne Tan

This is HCD welcomes Adrienne Tan as new podcast host

We are so delighted to welcome Adrienne to the podcast as a host and are really excited about the conversations that will be captured moving forward. I believe the different conversational perspectives of Design looking into Product and vice versa,...

/ August 23, 2017

3. Megan Dell – ‘What does effective human centered design leadership look like?’

We get Megan’s perspective on what makes a good and bad leader and drill deeper into the organizational and cultural considerations that let the Human centered design methodology bloom.

/ August 17, 2017

Barbara Spanton

Barb is UX Lead at Shopify, in Ottawa Canada, where she’s trying to make the path to entrepreneurship a little bit better.

/ August 16, 2017

Tarra Van Amerongen

Tarra is an innovation leader, focused on the intersection between strategy, design and technology.

/ August 13, 2017
Adrienne Tan

2. Adrienne Tan – ‘How product management and service design co-exist’

In this episode, we speak with Adrienne Tan, Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations.

/ July 25, 2017

1: Anthony Quinn – ‘Dealing with career challenges, and increasing your influence as a designer in your organisation’

Anthony Quinn, Principal, Dynamic4, wants a world that's more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that...

/ May 20, 2017

Jennifer Phillippe

[GM of Service Design, Telstra] Jenni drives Service Design at Telstra working together with customers and cross-functional teams to create outstanding experiences and transform the way we do business.

/ April 30, 2017

Anthony Quinn

Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that's more connected, knowledgeable, sustainable and equitable.

/ April 27, 2017

Adrienne Tan

Adrienne has been championing Product Management in Australia since 2004 having founded Brainmates, a business dedicated to improving Product Management capability in organisations.

/ April 27, 2017

Kirsten Mann

[GM Global Design and Experience, Aconex] Kirsten helps organisations become customer and user focused, creating product and service experiences which meet real needs.

/ April 20, 2017

Cyril Secourgeon

Cyril is Principal HCD Designer for Westpac with over 10 years experience garnered in Sydney and Paris, and currently, manages the HCD Discovery team at Westpac.

/ March 27, 2017
Eduardo Kranz

Eduardo Kranz

[Design Director at Fjord] Eduardo is a service designer uses his diverse career experience to drive projects and lead FJORD’s Canberra studio, which focuses mostly on the federal government.

/ March 10, 2017

Megan Dell

[Head of UX at 99Designs] Megan began working in the field of user experience back in the day when nobody cared about the internet. It was a great time, being able to get away with some really experimental things compared...

/ March 8, 2017

Fiona Chan

Fiona is a senior front-end developer turned technical recruiter at Lookahead Search. She worked in software teams as a front end developer for many years at companies such as Fairfax Media, Bigcommerce, Westfield and Learnosity. She really enjoyed collaborating with...

/ February 10, 2017