All posts by Andy Polaine

Group Director - Fjord Client Evolution, Designer, Educator, Podcaster, Author of Service Design: From Insight to Implementation

Lou Downe – ‘Good Services’

Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book, Good Services, How to Design Services that work and how we need to start with a...

/ February 25, 2020
Writing is Designing book

Michael J. Metts & Andy Welfle – ‘Writing Is Designing’

Michael J Metts and Andy Welfle discuss their new book, Writing is Designing, and how important words are in making software human-centered and inclusive, requiring just as much thought as the visual design, branding and code.

/ January 23, 2020
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Scott Smith ‘How to Future’

Scott Smith, founder and managing partner of Changeist discusses his work as a futurist, guiding large organisations towards better futures by blending foresight, narrative design, and strategic thinking.

/ January 9, 2020
Fir trees in a snowy landscape

Talking Shop #004 – Christmas Special

What happens when four This is HCD hosts who love the sounds of their own voices get together? A one-hour Talking Shop Christmas Special, that's what!

/ December 20, 2019
Ewan McIntosh

Ewan McIntosh ‘Creating the Space for Learning’

Ewan McIntosh, founder and CEO of NoTosh, shares his experience of designing and creating spaces to enhance learning.

/ December 18, 2019

Theresa Neil ‘Designing Digital Therapeutics’

Theresa Neil is the author of Mobile Design Pattern Gallery, published by O’Reily and co-author of Designing Web Interfaces, also by O’Reily in 2009. She’s the founder of Guidea, a 20-person UX design consultancy, serving lots of clients you would...

/ November 12, 2019

Joe Macleod ‘Designing Closure Experiences’

Hi, and welcome to Power of Ten – a podcast about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.

/ November 5, 2019

Lisa Welchman ‘Managing Chaos’

Hello, and welcome to Power of Ten. A podcast about design operating at many levels—zooming out from thoughtful detail, to organisational transformation, and to changes in society and the world.

/ October 10, 2019

Ariel Waldman ‘Hacking Science for Collaboration’

My guest today is Ariel Waldman. Ariel makes massively multiplayer science, creating unusual collaboration that infuse serendipity into science and space exploration. Ariel, welcome to Power of Ten.

/ August 22, 2019
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Gretchen Anderson – Mastering Collaboration

Welcome to Power of Ten, a podcast about design operating at many levels, from thoughtful detail through organisational transformation, to the changes in society and the world.

/ July 23, 2019

Leah Buley & Aarron Walter – ‘InVision’s Design Maturity Model’

My name is Andy Polaine, a designer, educator, and writer, and currently group director of client evolution at Fjord.

/ June 19, 2019

Anne Galloway ‘Speculative Design and Glass Slaughterhouses’

Show notes and links Assoc. Prof. Dr. Anne Galloway’s academic profile at VUW The More Than Human Lab Anne is on Twitter as @annegalloway Dr. Andy Polaine can be found on his website, Medium and Twitter as @apolaine Transcript Andy:...

/ May 29, 2019

Aaron Dignan ‘Brave New Work’

Hello, and welcome to Power of Ten on This is HCD. My name is Andy Polaine, a designer, educator, writer, and currently group director of client evolution at Fjord.

/ April 23, 2019
human-cannonball-jeff gothelf

Jeff Gothelf ‘The cannonball effect’

Hello, and welcome to Power of Ten on This is HCD. My name is Andy Polaine. I’m a designer, educator, and writer, and currently group director of Client Evolution at Fjord. The Power of Ten Podcast is about design operating...

/ March 12, 2019