All posts by Andy Polaine

Service Designer & Innovation Consultant, Educator, Trainer, Coach, Podcaster, Author of Service Design: From Insight to Implementation

The Big Remote – Jeroen Spoelstra

In this episode Jeroen Spoelstra talks to Andy about his and his partner's decision to relocate to a small pueblo in the Spanish Pyrénées and set up Unbeaten Studio and to be a mountain bike guide, and what lockdown meant...

/ July 14, 2020
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Tutti Taygerly ‘Design Leadership’

In this episode Tutti Taygerly describes her own journey from an eclectic education to design leadership at Facebook and now design leadership coaching that forms the core of her work.

/ July 8, 2020

The Big Remote – Katie Long

Katie Long, Design Connector at Fjord, describes what it was like to have COVID-19 while far away from home, "jellyfish brain", and how she and her flatmates entertained themselves during quarantine.

/ June 1, 2020

Jeff Sussna ‘Services as a chain of promises’

In this episode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services...

/ May 15, 2020

Tickets available for Design Politics 2020!

We are thrilled to announce that tickets are available for the new virtual version of Design Politics 2020 – an online conference for change makers June 16, 17 & 18 2020.

/ May 13, 2020

The Big Remote – Adam Rotmil

In this episode, Andy Polaine chats to Adam Rotmil, Interaction Design Craft Lead at Fjord's Washington D.C. Studio, about bringing home the project Kanban, changes in work, life, cooking and salvaging an Erik Spiekermann limited edition print from the rain.

/ April 27, 2020

Senongo Akpem ‘Cross-Cultural Design’

Senongo Akpem talks about how living in constantly shifting cultural and physical spaces has given him unique insight into the influence of culture on communication and creativity and forms the basis of his book, Cross-Cultural Design.

/ April 6, 2020

The Big Remote – Matthew Voshell

In this episode Matthew Voshell, Head of Experience Design, Client Technology | FSO at EY joins Andy to share his tips and experience about managing a globally distributed team, and how the extroverts are handling the world of remote work.

/ March 31, 2020

The Big Remote – Dr John Curran

In this episode Dr John Curran, host of Decoding Culture on This is HCD, joins Andy to talk about the new normal, negotiating with family, being intentional with connecting with friends, and he comes up with a better phrase than...

/ March 25, 2020

Introducing The Big Remote

We're in the middle of an unprecedented social experiment with so many people working remotely and many entire families staying home. Yet there's so much that still connects us together and that we can learn from. The Big Remote is...

/ March 24, 2020

Talking Shop #006 – Design Politics 2020 goes virtual

Gerry and Andy discuss the new plans for Design Politics 2020 in the light of the coronavirus situation, a bumper crop of books in Andy's Book Corner for your reading now that you're stuck at home all day, a study...

/ March 17, 2020
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Douglas Ferguson ‘Beyond the Prototype’

Douglas Ferguson talks about his book, Beyond the Prototype, which offers a six step plan for companies struggling with the shift from discovery to launch, especially in the post-sprint slump and his experience working directly with the Google Ventures Design...

/ March 15, 2020

Lou Downe – ‘Good Services’

Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book, Good Services, How to Design Services that work and how we need to start with a...

/ February 25, 2020
Writing is Designing book

Michael J. Metts & Andy Welfle – ‘Writing Is Designing’

Michael J Metts and Andy Welfle discuss their new book, Writing is Designing, and how important words are in making software human-centered and inclusive, requiring just as much thought as the visual design, branding and code.

/ January 23, 2020
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Scott Smith ‘How to Future’

Scott Smith, founder and managing partner of Changeist discusses his work as a futurist, guiding large organisations towards better futures by blending foresight, narrative design, and strategic thinking.

/ January 9, 2020
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Talking Shop #004 – Christmas Special

What happens when four This is HCD hosts who love the sounds of their own voices get together? A one-hour Talking Shop Christmas Special, that's what!

/ December 20, 2019