All posts by Gerry

Founder and Host of This is HCD

21. Victor Rodrigues ‘Building a Design capability inside Cochlear’

In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for...

/ May 22, 2018

20. Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018

Frank Long

Frank Long is a Director of Frontend.com an international UX design studio based in Dublin, Ireland. Founded in 1998, Frank and his team have spent 20 years shaping how everyday people engage with a broad spectrum of new technologies and services.

/ May 7, 2018

Joey Zeledón

Joey Zeledón is an award-winning designer with expertise in product design, experience design, and design strategy. Throughout his career, he’s designed everything from footwear and consumer electronics to consumer packaged goods, consumer products, medical devices, housewares, food, services, and spaces.

/ April 26, 2018

19. Jay Hasbrouck ‘The power of ethnographic thinking in Design’

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...

/ April 24, 2018

Sarah Richards

Sarah spent 10 years working in the UK government, ending as head of content design for the Government Digital Service (GDS).

/ April 23, 2018

Patrick Quattlebaum

Throughout his career, Patrick has consulted with organizations desiring to transform their products and services to better meet the needs of people. Before forming studioPQ, he was Managing Director at Adaptive Path and Head of Service Design at Capital One.

/ April 22, 2018
Jon Hicks at work

18. Jon Hicks ‘Understanding the differences between brand design and icon design’

Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.

/ April 10, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018
Gerry McGovern presenting

Gerry McGovern

Gerry helps large organizations deliver a better digital customer experience.

/ February 26, 2018

Victor Rodrigues

Victor Rodrigues is Cochlear’s Chief Software Architect, where he has been for 17 years.

/ February 26, 2018
Rachael Mullins - This is HCD

14. Rachael Mullins ‘Bring out your inner UX writer’

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in...

/ February 13, 2018
Aman-Braich-IntuitAustralia

Aman Braich

Aman is a Visual Designer and Creative Director based in Sydney. 

/ February 11, 2018