Culture

Man in front of airport board

27. Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’

Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.

/ August 14, 2018
Gerry McGovern on stage in 2018

26. Gerry McGovern ‘The repositioning of trust in society’

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...

/ July 31, 2018

21. Victor Rodrigues ‘Building a Design capability inside Cochlear’

In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for...

/ May 22, 2018

20. Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018
What makes a good designer?

12. Elizabeth Pek – ‘What makes a good designer?’

In today's episode, Adrienne and I catch up with Elizabeth Pek, the director of experience design at BT Financial, to discuss the topic "What makes a great HCD designer?" We cover the challenges of measuring great personality traits to look...

/ January 16, 2018
gerry-gaffney-ThisisHCD

10. Gerry Gaffney (Live from FutureYou Sydney) ‘How forms reveal the true nature of an organisation’

In this episode, we take the time to peel back the layers and look uncover the true meaning and objectives of forms. We discuss, where forms are going and what we can do as practitioners to ensure that the organisations...

/ December 19, 2017

9. Cyril Secourgeon ‘The secrets of successful stakeholder engagement in large organisations’

We discuss the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust.

/ December 1, 2017
Diversity at Work, Emma Jones, Anthony Quinn, Michelle Starr

8. Panel Discussion ‘Diversity at work: understanding & breaking through the barriers’

The topic today is all about diversity in the workplace. We're going to be talking about all the different challenges and try and hack some of those and figure out why it still exists and where these challenges actually come...

/ November 19, 2017
Kirsten Mann - Adrienne Tan

7. Kirsten Mann – ‘Organisations are not designed to value Design’

In this episode, we caught up with Kirsten Mann, the VP of Product and Experience at Aconex. We discuss how organizations are not designed to value to design, a pretty large topic.

/ November 6, 2017

6. Jennifer Philippe – ‘Building HCD at Scale’

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in...

/ October 19, 2017
Emma Jones

Emma Jones

Emma Jones is a talent leader with over 20 years experience in a wide cross-section of people, culture and talent disciplines. She has worked in businesses from boot-strapped tech' start-ups to global corporates, across the UK, US and Australia.

/ September 15, 2017

Michelle Starr

Michelle is an independent consultant who has over 17 years’ experience assisting businesses with their strategic and operational change needs, using a practical change management approach gleaned from a project/program management background.

/ September 15, 2017

3. Megan Dell – ‘What does effective human centered design leadership look like?’

We get Megan’s perspective on what makes a good and bad leader and drill deeper into the organizational and cultural considerations that let the Human centered design methodology bloom.

/ August 17, 2017