Completed Episodes
Marc Stickdorn and Adam Lawrence ‘A Service Design 360’
Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the...
Sarah Drummond ‘Kicking-starting a design revolution’
I recently caught up with our next guest, Sarah Drummond. Sarah is a designer and CEO and serial idea generator. She's co-founded, SNOOK, myPolice, MyDearestScotland and much more. She was awarded a Google Fellowship for her work in technology and...
Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’
GERRY SCULLION: Hello and welcome to another episode of ‘This is HCD’. My name is Gerry Scullion and I’m a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author...
Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’
Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.
Gerry McGovern ‘The repositioning of trust in society’
Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...
Joey Zeledon ‘Touchy Feely: everyday things that inspire deeper empathy’
Welcome to another episode of 'This is HCD' coming direct to you from the city where dreams are made, New York City. I'm your host, Chirryl-Lee Ryan and in this episode I'm speaking to Joey Zeledon, an award winning designer...
Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’
Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.
Ivy Hornibrook ‘Moving From UX into Product Management’
Ivy Hornibrook will talk us through her career transition from UX into product management.
Faruk Avdi ‘What role can technology play in support of people suffering with mental health’
Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...
Victor Rodrigues ‘Building a Design capability inside Cochlear’
In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for...
Marc Stickdorn ‘Embedding Service Design into Organisations’
In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...
Jay Hasbrouck ‘The power of ethnographic thinking in Design’
In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...
Jon Hicks ‘Understanding the differences between brand design and icon design’
Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.
Greg Bernarda ‘Designing businesses for the new world’
Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...
Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)
In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...
Chirryl-Lee Ryan ‘Does Design make things better?’
Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...