Completed Episodes

20. Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018

19. Jay Hasbrouck ‘The power of ethnographic thinking in Design’

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...

/ April 24, 2018
Jon Hicks at work

18. Jon Hicks ‘Understanding the differences between brand design and icon design’

Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.

/ April 10, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018
Rachael Mullins - This is HCD

14. Rachael Mullins ‘Bring out your inner UX writer’

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in...

/ February 13, 2018

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018