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Featured stories feature some of the best interviews and content on our site.

A special episode being recorded at Service Design Days, Barcelona

On October 5th and 6th, I’ll not only be attending Service Design Days in Barcelona but will also be hosting the 2-day conference. It’s such an honour to have been asked, and am seriously looking forward to it.

/ September 9, 2018
image of modern office

Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’

GERRY SCULLION: Hello and welcome to another episode of ‘This is HCD’. My name is Gerry Scullion and I’m a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author...

/ August 28, 2018
Man in front of airport board

Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’

Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.

/ August 14, 2018
Gerry McGovern on stage in 2018

Gerry McGovern ‘The repositioning of trust in society’

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...

/ July 31, 2018

A new live experience with This is HCD in Dublin

Today, we are really excited to announce we will partner with Rosenfeld Media for a series of live events in Dublin, Ireland.

/ July 20, 2018

Joey Zeledon ‘Touchy Feely: everyday things that inspire deeper empathy’

Welcome to another episode of 'This is HCD' coming direct to you from the city where dreams are made, New York City. I'm your host, Chirryl-Lee Ryan and in this episode I'm speaking to Joey Zeledon, an award winning designer...

/ July 17, 2018

Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.

/ July 3, 2018

Ivy Hornibrook ‘Moving From UX into Product Management’

Ivy Hornibrook will talk us through her career transition from UX into product management.

/ June 19, 2018
Faruk Avdi

Faruk Avdi ‘What role can technology play in support of people suffering with mental health’

Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...

/ June 5, 2018

Victor Rodrigues ‘Building a Design capability inside Cochlear’

In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for...

/ May 22, 2018

Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018

Frank Long

Frank Long is a Director of Frontend.com an international UX design studio based in Dublin, Ireland. Founded in 1998, Frank and his team have spent 20 years shaping how everyday people engage with a broad spectrum of new technologies and services.

/ May 7, 2018

Jay Hasbrouck ‘The power of ethnographic thinking in Design’

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...

/ April 24, 2018

Sarah Richards

Sarah spent 10 years working in the UK government, ending as head of content design for the Government Digital Service (GDS).

/ April 23, 2018

Patrick Quattlebaum

Throughout his career, Patrick has consulted with organizations desiring to transform their products and services to better meet the needs of people. Before forming studioPQ, he was Managing Director at Adaptive Path and Head of Service Design at Capital One.

/ April 22, 2018
Jon Hicks at work

Jon Hicks ‘Understanding the differences between brand design and icon design’

Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.

/ April 10, 2018