Research

Bas Raijmakers ‘How do we take a global perspective on HCD while respecting local differences’

Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam.

/ August 11, 2020
Photo of Erika Hall with red scarf

Erika Hall ‘Speed: the most important factor in the customer / user experience’

In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it?

/ July 6, 2020

Karen Peeters ‘Discovering digital reliability and quality: the Toyota story’

What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job?

/ June 17, 2020

Olive Minor ‘Covid-19 What the anthropologist sees’

Olive lives in Seattle, and previously worked for Oxfam in West Africa, where she used her anthropological expertise amongst many things to understand how culture shaped attitudes to Ebola.

/ June 11, 2020

Eric Meyer ‘Overcoming complexity’s invisible force’

Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design,...

/ May 13, 2020

Sam Ladner ‘Working with Cross-Functional Teams’

Please join me as I talk with Sam Ladner about her new book, Mixed Methods. We cover some of Sam's critical insights, including: working in cross-functional teams, the importance of artifacts, creating psychological safety, luxuriating in the customer, and data...

/ March 18, 2020
Scott Smith feature image

Scott Smith ‘How to Future’

Scott Smith, founder and managing partner of Changeist discusses his work as a futurist, guiding large organisations towards better futures by blending foresight, narrative design, and strategic thinking.

/ January 9, 2020
Genevieve Bell on this is hcd

Genevieve Bell ‘Anthropology, cybernetics, and establishing a new branch of engineering at ANU’

Anthropology and computer science go back much further than many realize; and the relationship between the two continues to evolve. Join me as I talk with Genevieve about the relationship between technology and culture, cybernetics, and the story behind the...

/ January 7, 2020

Aleth Gueguen ‘Looking at Design through a GDPR lens’

Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France. We chat about...

/ April 9, 2019
Steve Portigal looking into a wall of colours

Steve Portigal ‘Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories’

Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users:...

/ November 6, 2018

Jay Hasbrouck ‘The power of ethnographic thinking in Design’

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...

/ April 24, 2018