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Brought to you by Shopify and This is Doing Indi is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is on people, not users. Indi pioneered opportunity maps, mental model diagrams, and thinking styles. Her way of approaching the problem allows teams to truly pay attention to people, without letting cognitive bias and assumptions creep in. Indi has written two books, Practical Empathy and Mental Models. She is at work on a book series, Assumptions Aside, that begins with listening and goes on to cover thinking styles and using opportunity maps to guide responsible design strategy. She builds knowledge and community via a series of live online advanced courses about the importance of pushing the boundaries of your perspective. She was one of the founders of Adaptive Path, the pioneering UX agency. You can follow her on Twitter @indiyoung and access many resources on her website indiyoung.com as well as at medium.com/inclusive-software. Find out more about Indi's work.
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Brought to you by Shopify and This is Doing Indi is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is on people, not users. Indi pioneered opportunity maps, mental model diagrams, and thinking styles. Her way of approaching the problem allows teams to truly pay attention to people, without letting cognitive bias and assumptions creep in. Indi has written two books, Practical Empathy and Mental Models. She is at work on a book series, Assumptions Aside, that begins with listening and goes on to cover thinking styles and using opportunity maps to guide responsible design strategy. She builds knowledge and community via a series of live online advanced courses about the importance of pushing the boundaries of your perspective. She was one of the founders of Adaptive Path, the pioneering UX agency. You can follow her on Twitter @indiyoung and access many resources on her website indiyoung.com as well as at medium.com/inclusive-software. Find out more about Indi's work.
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Design is not neutral. It has a massive impact on the world and how people behave and live their lives. “There are professions more harmful than industrial design, but only a very few of them” is how Victor Papanek opened his famous book, Design for the Real World, in 1985. And 37 years after it was published, design still has the potential to do significant harm. Regardless of how you describe your role, or job title, it’s important to recognise that we are human beings first and foremost. We share a planet. And as human beings, we are responsible for what we put out into the world. That’s why it’s vital we understand the role of ethics and principles in our work, including the intended and unintended consequences of what we produce, and the tools and processes that can help us with our ethical responsibilities. Jess Majekodunmi, Director of the Human Sciences Studio at The Dock, Accenture's flagship global R&D centre, and Amy Matrai, Principal Project Manager at Snook, a design studio built to make the world more human.
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In this session Hannah will explore how organisations can adopt design thinking and agile delivery to ensure meaningful digital transformation. This talk will include an exploration of themes of leadership, culture, ways of working and decision making.
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Emily Bazalgette discusses organisational design with the This is HCD / UK Chapter led by Laura Falorni.
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Design practitioners are tasked with delivering sustainable solutions amidst highly disruptive conditions. We enter systems with great intentions, anticipating that our influence, agency and designerly ways of knowing, doing and thinking will make a difference. But what are we actually contributing, and how much of our full, embodied intelligence are we bringing to bear?
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Every year over 1.8 million practical driving tests are conducted in the UK. This completely paper-based service had seen little change in over 25 years and was in desperate need of modernisation. But with a user base reluctant to change and new to the technology, how can you bring everyone along successfully with digital transformation?
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How do you know what matters (and what doesn't) to people using your service? Top Tasks is a research framework used to identify exactly that - what matters.
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To design without purpose is to design without meaning or intention. And it can make our work feel superficial, unfulfilling and directionless.
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Join Sabrina Riedel from Amazon Alexa, as she talks about applying Design Thinking to emerging technologies like voice.
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Nick will show us how he has done this in a start-up environment and how he has used it for rapid prototyping
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When designing products, systems, services, or environments, we should look to some form of evidence to guide developing a more successful solution along with supporting the right problem to solve in the first place. The term ‘evidence-based design’ has evolved from traditional design disciplines but should drive any design and planning process. But what kind of evidence can we collate and use to support in the design process? And what are the most effective ways to communicate evidence to key stakeholders that ultimately make decisions on what is to be developed? Kate takes us through the essence of the latest design jargon to unpack what it really means and why evidence is critically important for human-centred design.
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Michael Guerin: Smart Docklands, Programme Manager Marisa Denker: "Connect the Dots, Co-Director & Co-Founder Helena Fitzgerald: University of Limerick, Architect
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Dorota Gazy: STBY, Design Researcher Emma Sutcliffe: Difrent, User Researcher
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Muireann McMahon: University of Limerick’s School of Design, BSc. Product Design + Technology Lecturer Kate Goodwin: Matchbox Studio, Designer
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Claire O’Grady: Musgrave Retail Partners, Customer Experience Designer Andreas Pattichis: Hellon. Lead Service Designer
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ALANNA MARKLE Alanna Markle is a foresight analyst with a background in international development and political economy. Her work focuses on foresights’ application in a policy context, and she is currently an analyst with the OECD Strategic Foresight Unit. She is also an active member of the Joseph Jaworski Next Generation Foresight Practitioner Award Network, having won the national policy special award in 2019. Alanna is a native of the Appalachian region of the United States, but has lived and worked in Latin America, Africa and Europe. RADICAL NORMS Radical Norms helps brands explore possible futures and gain insights to how their products and technologies will be envisioned, made, used, and controlled. We do everything through Design. We create worlds, narratives, and experiences so you and your audience can engage with future uncertainty — to discover opportunities or adjust strategic decisions and direction. We work with paradigm shifting, rule breaking, risk taking clients to change how people see the world. Radical Norms are Angelika Seeschaaf-Veres, Koby Barhad, and Daniel Daam-Rossi. ANNELIE BERNER Annelie Berner is an interaction designer, data visualisation designer and researcher based in Copenhagen. In her work, she seeks to bridge between science, academia and the public, creating experiential and exploratory research on topics that range from ethics to climate science and futures. She has served as the Principal Investigator at CIID Research (Copenhagen Institute of Interaction Design) on 3 EU-H2020 research projects. Annelie’s work has won multiple honours in the Core77 Design Awards for Strategy & Research, Speculative Design, Design Education Initiative, Design for Social Impact, Built Environments and Food Design, as well as having exhibited at the World Health Organisation, Red Bull Studios, The Georgia Museum of Art and Ars Electronica. She is a founding member of NEWINC, the New Museum’s incubator for artists, technologists and designers. MONIKA SEYFRIED Monika Seyfried is an Interaction Designer with a background in art, photography and filmmaking. In her work, she engages at the intersection of emerging technologies, digital media and the natural environment, creating sensory rich, interactive spaces. Monika’s practice focuses on building mixed reality worlds that blend the digital and physical, working with a speculative mindset and experimenting with design approaches. She investigates how immersive experiences that explore possible futures can define the role of ethics in building contemporary systems. In recent years she was involved in European Commision international academic research projects that explored topics of Critical Heritages, Fusion Energy Futures and Ethics & Technology collaborating with the institutions such as LSE, Newcastle University and IT University of Copenhagen. She has exhibited and presented internationally: Ars Electronica, 26th Biennial of Design in Ljubljana, Climate Action Summit at United Nations and World Economic Forum in Davos 2020 among others. Her work has been awarded by IXDA, Core77 Design Awards and Dezeen Awards.
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Franziska Heuschkel: Space & Pepper, Co-Founder Hana Ahriz: Space & Pepper. Co-Founder
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Rich Brophy: Pickle Inc., Strategic Designer & Co-Founder Lujan Cima: Atlassian, R&D Team Coach Jason Crane: Tincrane, Principle
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Lauren Tan, PhD, Kyle Soderberg, Charmian Grove. Neha Chandra
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Emma Jones: Project F, Founder & CEO Lucas Olmos: Musketeers, Co-Founder & Director Lurnea Simmons: CX Transformation & Strategy Consultant Nathan Birch: Interbrand, CEO Kimberley Barrett: QBE Manager, Employee Experience & Culture Greg Hodgson: Atlassian, Head of Design (Server & Data Centre) Catherine Wiggett: Talent, Practice Manager for Design
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Jim McCool has more than 20 years’ experience as a practitioner of human-centred design, which has included many successful projects such as: an award-winning education portal for the ABC; mobile services for CommBank; innovative online services for the Dept of Employment; and a client-centric transformation of the Australian Maritime Safety Authority (AMSA). Most recently he led a human-centred design approach to place-making, with the on-going renewal of Sydney's famous Circular Quay for Transport for NSW (TfNSW). He has presented at UX Australia on Capitalist Realism and Service Design, while his writing on human-centred design has been published by the This is Human-centred Design Network and UX Collective. He is due to finish a Master of Design Futures at RMIT in June 2020. To relax, Jim practices mindfulness meditation and writes short fiction and poetry; his work has appeared in New Philosopher and the Irish Times.
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