Blended learning

Journey Map Essentials

Gerry Scullion
Gerry Scullion

This course consists of 100% video with invitations to attend 4 x live workshops throughout the year to hone your Journey Mapping skills with Gerry PLUS the ability to ask Gerry questions.

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This course consists of 100% video with invitations to attend 4 x live workshops throughout the year to hone your Journey Mapping skills with Gerry PLUS the ability to ask Gerry questions.

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Next live workshop

Live workshops run four times per year. See below.

Level

Beginner
No prior knowledge of service design is necessary to enrol in this course.

Commitment

3-hours of video content to be watched before a 2-hour live-workshops . You will be required to do a 30-60 min course work.

Outcomes

You will be able to create a killer Journey Map from scratch, and be able to take it from lo-fidelty to high-fidelity.

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Journey Map Essentials

Start Dates
€249
16
 
Nov
2022
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SOLD OUT

November 16 2022 - 14:30 - 16:30 (Dublin, London)

16
 
Feb
2023
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SOLD OUT

February 16 2022  - 09:30 - 11:30 (Dublin, London)

17
 
Mar
2023
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SOLD OUT

May 17 2023 - 14:30 - 16:30 (Dublin, London)

17
 
Mar
2023
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SOLD OUT

August 17 2023 - 12:00-14:00 (Dublin, London)

Local taxes may apply.

Journey Map Essentials

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Journey Map Essentials

What You’ll Get

  • 3-hours of videos
  • 2-hours of live-workshops
  • Community Access
  • Q&A sessions
  • Certificate
Journey Mapping essentials is the perfect crash course to get a broad overview of journey mapping. In a few short (and fun) hours, we learned the mechanics and components of journey maps. We also had a chance to build our own journey maps and practice digital collaborative mapping. As a long-time service designer, the instructor, Gerry, shared insider tips on how to best facilitate journey mapping for clients. I highly recommend this course. Definitely worth it!

Elisha Goodman, Service Designer from New York, USA

The course covered a lot of information, delivered in concise chunks that were easy to absorb. It is designed in a manner that learning is not limited. The structure was clear, logical, and practical. Gerry has put much thought and expertise into creating it, especially with the zooming in and out piece, which was explained in detail. In my opinion, this was the essential part of the workshop, and it has given significant value to the course. However, it wasn't just about the new knowledge. The main benefits came from doing homework, receiving individual feedback, and interacting with Gerry and other participants. Gerry is a super fun, straightforward guy, always having few extra jokes hidden in his sleeve. I enjoyed the course and would recommend it to everyone interested in UX or service design.

Valentina Antunovic - UX Designer, AIB

This course has given me more confidence to see how i can support young people and service providers to work together. The tools will help me to facilitate and format sessions that everyone will be able to understand and work together on. I can visualise the journey map, with lots of stickets and conversations and mapping out the details and using smaply will enable us to pull it all together in a format that can be shared at strategic and other levels.
i support peer researchers (aged 16-25) to work with professional researchers to design and deliver community action youth-led peer research, the tools will help us to involve more people in really getting to the root cause to be able to work together for the benefit and improvement of our community.
I've really enjoyed the journey maps and can see how they will demonstrate the experience from the user's perspective, in particular the emotionality.  This will help highlight points of frustration or delight, thus creating empathy.
It also helps my professional practice by adding a robust tool to my toolkit.

Jane Card - Product Manager