Jenni drives Service Design at Telstra working together with customers and cross-functional teams to create outstanding experiences and transform the way we do business.
Over the past 10 years, Jenni has worked mostly in management consulting focusing on strategy and customer centricity. She has led large transformation programs and helped companies create innovative customer experiences. She enables teams using human-centered design to solve complex problems, deliver tangible business outcomes and embed sustainable cultural change. She has worked with a wide range of companies across government, financial services and telecommunications. Jenni has led ethnographic research projects, co-designed end-to-end experiences across channels, defined customer needs for core technology solution selection and implemented experiential learning programs on design thinking for employees to work in a customer-centric way.