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Latest
Listen to interviews by Gerry Scullion on Bringing Design Closer.
Charlotte Fountaine ‘Service Designing a stigma-free and relevant mental health support to empower the LGBTQIA+ community to lead happier, healthier lives’
In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK
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Roya Azadi ‘Improving Access to Justice at the Supreme Court’
In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia
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Bronwyn Van Der Merwe ‘Exploring and Scaling Design Culture internationally at Fjord and now Culture Amp’
In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp.
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Melis Senova ‘Exploring what we mean by Design Character’
In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character.
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Hinrich von Haaren ‘Diving deep into Content Transformation’
In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation
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Ben Reason ‘The Velocities of Change with the Founder of Livework’
In this episode I speak with Ben Reason, Founding Partner of Livework in the UK.
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Emma Carpenter 'Exploring the craft of Service Design within South Africa'
I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song
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Amy Hupe ‘Design System Evolution’
I caught up with Amy Hupe, a content designer and design system consultant based in the UK.
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Karel Vredenburg 'The evolution of Design at IBM plus the Future of Design education'
I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams.
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Sarah Kearns 'Life as a nurse in Ireland - A peek behind the curtain'
In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death -
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Christmas Special 2022 with special guest
Any ideas who the special guest is?I will give you a clue. They are truly awesome - and one of my heroes in Design.
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Jo Szczepanska 'Is it time to refresh, repair or retire your personas?'
Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper.
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Royce Wong 'Scaling Design at Big Commerce & Building the future of asynchronous collaboration'
I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce.
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Amy Bucher 'Applying behavioural science within the healthcare realm'
I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio.
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Mansi Gupta 'Design for Women'
I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.
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Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'
I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.
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John Collins 'The business of value-led content marketing at Intercom & beyond'
I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom.
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Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'
In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.
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Felisha Araniti 'Let's talk about neurodiversity within Design'
The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice.
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Rachel McConnell 'From Leading Content Design to Leading Design'
In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell.
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Mark Geary 'The Maker and The Mindset of a Master Songwriter - exploring the songwriting process'
The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.
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Helana Darwin 'The Dark Side of Gender Inequality within Academia'
In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.
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Lydia Hooper 'Walking the talk of HCD Principles'
In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We chat about non-violent communications, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.
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Peter Löfgren 'Design at scale'
In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia.
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Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'
In this episode I speak with Ricardo Martins, Professor of Service Design at SCAD, of Savannah College of Art and Design in the US. In this conversation we speak about the parts of design that are often trivialised somewhat, and that’s the implementation of our designs into sometimes seriously complex systems made up of people and processes. We also speak about how we can educate the future Design talent better, and chat about where Ricardo feels Design Leaders are lacking.
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Marc Fonteijn 'Why Service Design is not the answer to all of our problems'
In this episode I speak with Marc Fonteijn of the Service Design Show.
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June Holley 'Building meaningful, lasting and impactful connections through purpose-led network weaving'
June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.
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Michael Galinsky 'All the Rage'
In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states.
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Emely Buyck 'The long and winding road that leads to the door of Service Design'
In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium.
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Michelle Walter 'The evolution of design maturity within ANZ Bank'
In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia.
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Laura Yarrow 'Agitating organisations forward'
In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”.
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Emma Blomkamp 'The Evolution of Co-Design'
Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally.
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Sasja Nieukerk-Chomos 'Organisational Toxicity - Understanding and navigating trauma-inducing workplaces'
Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life.
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Brigette Metzler 'Research Ops: What it is, and why it's so important'
Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
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Lola Oyelayo-Pearson 'Understanding Money & Shaping experiences to empower entrepreneurs at Shopify'
In this episode, I speak with Lola Oyelayo-Pearson from Shopify, and Lolo is a director of UX in the money space. We chat about what that actually means. We speak about the mission at Shopify to remain truly independent whilst supporting enterprise worship globally by making it easier to sell online and creating a support network for those merchants.
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Markus Edgar Hormess 'Prototyping : Why you should burn requirements documents'
In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today.
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Renee Albrecht-Mallinger 'Teaching as design for learning'
Today on the show we have Renee Abrecht Mallinger - a Lead Design Researcher at one of my favourite design studios Global Good Studio of Chicago. We chat about the intersectionality of Renees’ previous career as a middle school and high school teacher and now as Design Researcher, primarily focussed on governmental and societal work. What pieces has Renee felt set them up for success whilst working in complexity on a day to day basis.
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Joe Macleod 'Peering through the Past, Present and Future lens of End Experiences'
You are in for a treat today folks - I caught up with the one and only, Joe Macleod - an all round great thinker and leader in the space of designing end experiences. Based in Stockholm now, Joe’s just released his second book titled ‘Endineering’ which focusses on the HOW to design these incredibly important experiences for both businesses and the planet.
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Moodi Mahmoudi 'The rise of the service economy and rethinking how we approach service discovery"
In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is this something we strive for?
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George Aye 'Understanding Power and it's role within Human Centered Design'
In this episode I speak with the brilliant, George Aye - Co-Founder of Great Good Studio in Chicago
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Randal Plunkett 'Lord Dunsany and the Rewilding of his 1700 acre estate'
In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland.
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Eva Penzeymoog 'How Design without consideration, can and will impact the safety for all'
In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violence. Since then, Eva’s been buy working through the pandemic, and complete her first book ‘Design for Safety’ on A Book Apart.
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Iria Lopez 'Designing for loneliness'
Today on the show we have the wonderful Iria Lopez, a UK based service designer. I recently stumbled upon Iria’s work on LinkedIn where she was running a workshop. What struck me was the theme - Designing for loneliness.
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Tomer Sharon 'In pursuit of Happiness (and other Metrics)'
Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
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Georgie Smallwood 'Pioneer products- it’s all about the journey'
In this episode I speak with Georgie Smallwood, CPO at Tier Mobility in Germany (moped, scooters). We chat about the mission and purpose behind Tier and how it works with local councils to offer e-mobility to citizens across Europe. We chat about the service model that sits behind the business, and go deep into details of battery disposal, sustainability, energy usage etc.
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Belina Raffy 'Disarming complexity with humour & improvisation'
Ad: Learn how to 'Design Services' with a world-class service design team! 12 week - Part time - Project based training. Starts September 2021.https://www.thisisdoing.com/designing-services-3-month-part-time-service-design-courseHello and welcome to another episode of Bringing Design Closer!My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. Today on the show we have Belina Raffy, an incredible facilitator and founder of Sustainable Stand Up a brilliant organisation...
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Rachael Dietkus 'Exploring what it means to be trauma-informed in design'
Hey folks, welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling sometimes complex societal issues. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space.
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Kelly Ann McKercher 'Designing with, Designing for and Designing at'
In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot.
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Christof Zürn 'The Power of Music Thinking'
We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world of Design very much within the same family as music.
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Shane Waring 'Exploring the rapid service experimentation model within local Councils'
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for people within the Design and change-making space.
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Lar Veale 'Embedding Jobs to be Done into banking'
Today on the show we have Lar Veale, Lead UX Designer for Business Banking in AIB - one of Ireland’s biggest banks.
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Jo Szczepanska 'Bringing Co-Design Closer to organisations'
Today on the show, we have Jo Szczepanska - an incredible designer based in Australia. In this episode, we spoke at length around co-design and how to go about introducing it within organisations. We spoke about Jo’s experience working in this space and spoke about a fascinating project that Jo did called Refugee Realities - aimed to educated school children and the wider Australian public about life as a refugee.
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Ana Kyra Beks 'Good Design relies on great facilitation'
Today on the show we have Ana Kyra Beks, a Slovenian service design and facilitator based in Germany. In this episode, we speak about Ana's studies at Laurea University in Finland, and her interest in neural psychology and how this transfers to the structuring of online learning, something that many of us are doing on a day to day basis.
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Eriol Fox 'Diversity in Design'
Today on the show, we have Eriol Fox, someone I recently connected not on Twitter, but within the This is HCD Slack channel. Eriol describes themselves as a human rights centred and humanitarian designer and is one of those designers that makes many of us quite enviable. They can work with organisations in pretty much any area of Design from workshop facilitation through to UX Research, prototyping - they are pretty much an all-rounder!
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Dr. Lucretia Berry 'Many Hues. One Humanity.'
Today on the show, we have Dr Lucretia Berry, Co-Founder of Brownicity, an organisation based in the US that is dedicated to advocacy and education and support for racial healing and antiracism.
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Laura Kalbag 'Privacy & Accessibility for Everyone'
Today on the show, we have Laura Kalbag, a wonderful Designer and co-founder of Small Technology Foundation, an organisation focussed on building a more rights-respecting web. They’ve produced some really great things, one of the tools that I use from them is a privacy tool called Better (check it out)
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Emma Jones 'Project F - Working to correct the gender imbalance in the tech industry'
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
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Kim Mackenzie Doyle 'Designing for the future with children and schools at the Center'
Today on the show we have Kim Mackenzie Doyle, a name that will be familiar to all of the Irish Design community...
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David Dylan Thomas 'Designing with/for Cognitive Bias'
In this episode, I am delighted to welcome David Dylan Thomas, author of the new book from A Book Apart, Designing for Cognitive Bias
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Diarmuid Gavin ‘Digging into the world of Garden Design and what Service Design can learn from it’
In this episode, I speak with Irish garden designer and tv personality - Diarmuid Gavin.
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Donna Spencer ‘Jumping into the world of Information Architecture’
I am delighted to welcome Melbournian, Donna Spencer, a name that should be familiar to many Information Architects around the world.
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Pinar Guvenc ‘Understanding Architecture’s role in designing inclusive spaces’
Today on the show, is Pinar Guvenc, Partner at SOUR, an architectural and design firm based in Brooklyn, New York
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Dr Jane Hession & Ronan Healy ‘The Power of Play’
We speak about how they are using Lego Serious Play to help enable bigger and more meaningful conversations for their clients.
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Aral Balkan ‘Unpacking design’s role in surveillance capitalism (and beyond)’
Today on the show, we have Aral Balkan - a cyborg rights activist, who is on a mission to spread the word about surveillance capitalism.
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Vimla Appadoo ‘Diving Deep into the world of Culture Design’
In this episode, I had a really enjoyable conversation with the wonderful Vimla Appadoo, Co-Founder and Chief Cultural Officer for Honey Badger.
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Bas Raijmakers ‘How do we take a global perspective on HCD while respecting local differences’
Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam.
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Rafa Sardina '15-Grammy Award Winner Producer; How technology has affected the songwriting process and creation of music, and what Design can learn from it'
In this episode, I connect with a former producer of mine, that I was lucky enough to work with way back in 2006-2008, Rafa Sardina. 60-time Grammy-nominated, 15-time winner. With a client list that looks like the most celebrated artists of the last 100 years, that include Michael Jackson, Lady Gaga, Dr Dre, Beyonce, Stevie Wonder, Celine Dion, and everyone’s favourite singer, Susan Boyle.
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Geke Van Dijk ‘Design Research for meaningful change’
Today on the show, is Geke Van Dijk, co-founder and strategy director of https://www.stby.eu/ in Amerstasm and London and is Chair of the Dutch Chapter of the Service Design Network and also Co-Founder of The Reach Network a network of human-centred design agencies centred on service innovation.
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Bulelani Mfaco ‘Surviving on the margins of society’
In this episode, I speak with Buelani Mfaco, an South African asylum seeker and activist based in Ireland – he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick.
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Chris Gray ‘Dealing with PTSD as a result of working as a social media content moderator’
In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation.
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Christine Hemphill ‘Making human-centred design more human’
Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer and trainer based in Dublin City, Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding design within organizations.
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Amy Bucher ‘Understanding Behaviour Change Design and how it co-exists and compliments other design disciplines’
Hello, and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, trainer, educator, and also the founder of This is HCD, based in Dublin City, Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding the designer’s mindset within organizations. In this episode, I chat with the wonderful Amy Bucher, VP of Behavior Change from Mad*Pow in Boston in the United States.
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Raven Kaliana ‘Examining trauma and using puppetry as a transformative tool’
Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service designer and trainer based in Dublin City, Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of unbedding the designer’s mindset within organisations. In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy change around child abuse issues.
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Jonathon Colman ‘Building world class Design teams’
Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland.
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Alan Smith ‘Helping businesses design value with Strategyzer’
Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer a practitioner based in Dublin City, Ireland. I was in Toronto recently for the service design networks global conference and caught up with Alan Smith, the wonderful co-founder and design leader at Strategyzer HQ.
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Melanie Rayment ‘Using Service Design to deliver improved experiences for vulnerable children’
Today in the show we’ve got Melanie Rayment who’s a social designer and strategist originally hailing from Sydney Australia. Now living in London she is currently the Head of Service Design at Barnardos UK
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SDGC19 Special / Laura Lorenzo ‘What to do when your workshop is considered a taboo topic’
We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Laura Lorenzo about workshop taboo subjects.
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SDGC19 Special / Antonio Starnino & Antonio Iadarola ‘Designing innovation spaces’
We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens.
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SDGC19 Special / Josina Vink ‘Making the invisible, visible’
We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Associate Professor of Design, Josina Vink from The Oslo School of Architecture and Design. We speak about the service ecosystems in the health space.
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SDGC19 Special / Marc Stickdorn ‘Customer Journey Map Ops’
We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens.
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Dana Chisnell ‘Design for all: Using Design to improve civic outcomes for the US Government’
Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a human-centred design practitioner based in Dublin City, Ireland. In this episode, I caught up with the wonderful, the one and only, Dana Chisnell.
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Kim Goodwin ‘Decision Systems and their role in enabling human centeredness to occur within organisations’
Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.
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Eva PenzeyMoog ‘Designing against domestic violence’
Good day, hello, and failte and thanks for tuning into Bringing Design Closer. My name is Gerry Scullion, founder of the Human Centred Design Network.
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Majid Iqbal ‘Thinking in Services’
Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland.
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Georgie Smallwood ‘N26 – Building the financial foundations of the future of neo-banking’
Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland.
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Roman Pichler ‘Exploring product strategy success factors through a Design lens’
Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland.
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Doug Powell ‘Building a global Design capability and mindset at IBM’
Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland.
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Kate Dawson ‘Redesigning how we educate and communicate sexual education’
Hello, and welcome to Brining Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland.
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Aleth Gueguen ‘Looking at Design through a GDPR lens’
Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France. We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storying that data and also deleting that data and all the implications from a GDPR perspective as we research.
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André Schaminée ‘Designing with and within public organisations’
A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments.
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Frank Long ‘Designing a Design Culture to empower richer social outcomes’
Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I’m a service design principle now based in Ireland. In this episode, we caught up with Frank Long, one of Ireland’s UX forefathers.
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Sarah Drummond ‘Kicking-starting a design revolution’
I recently caught up with our next guest, Sarah Drummond. Sarah is a designer and CEO and serial idea generator. She’s co-founded, SNOOK, myPolice, MyDearestScotland and much more. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily.
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Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’
In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book ‘Orchestrating Experiences’. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One.
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Victor Rodrigues ‘Building a Design capability inside Cochlear’
In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia’s most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for the profoundly deaf. And for anyone with their technological finger on the pulse may have seen late last year on all the tech websites a partnership between Apple and Cochlear.
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Marc Stickdorn ‘Embedding Service Design into Organisations’
In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the design maturity of an organisation, where service design should sit in an organisational structure and the role of service design thinking, impact measurement and service design and a whole lot more.
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Greg Bernarda ‘Designing businesses for the new world’
Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations of the future, and lots more.
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Jennifer Philippe – ‘Building HCD at Scale’
In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations.
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Anthony Quinn 'Dealing with career challenges, and increasing your influence as a designer in your organisation'
Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable.
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