Tag: service design

marcstickdorn-adamlawrence-podcast sitting having a conversation

30. Marc Stickdorn and Adam Lawrence ‘A Service Design 360’

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the...

/ September 25, 2018

24. Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.

/ July 3, 2018
Faruk Avdi

22. Faruk Avdi ‘What role can technology play in support of people suffering with mental health’

Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...

/ June 5, 2018

20. Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018