Tag: service design

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018

11. Eduardo Kranz – ‘The intersect of Service Design and User Experience Design’

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day...

/ January 2, 2018

‘Is Education Broken’ with Andy Polaine

We are excited to be interviewing Andy Polaine on the podcast this Thursday 22nd November about the current state of the educational system, not just in Australia, but globally.

/ November 21, 2017
airplane

‘The intersect of Service and UX design’ with Eduardo Kranz, Design Director at Fjord

Service Design is becoming progressively popular and applied to different sectors and challenges to create future visions and experiences that holistically deliver to the needs of customers and citizens.

/ October 13, 2017
featured-photo-tarra-van-amerongen

5. Tarra Van Amerongen – ‘Why your idea never gets built. The story of business designers as the unsung hero of service design.’

In this episode, we get down into the nooks and crannies about what a business designer does, how it complements service design and activities and much, much more. This is a really insightful conversation. I hope you enjoyed as much as...

/ October 10, 2017
Andy Polaine

Andy Polaine

Andy Polaine is the APAC Regional Design Director and APAC Evolution Lead global design and innovation consultancy Fjord.

/ September 29, 2017

Tarra Van Amerongen

Tarra is an innovation leader, focused on the intersection between strategy, design and technology.

/ August 13, 2017
Adrienne Tan

2. Adrienne Tan – ‘How product management and service design co-exist’

In this episode, we speak with Adrienne Tan, Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations.

/ July 25, 2017

Jennifer Phillippe

[GM of Service Design, Telstra] Jenni drives Service Design at Telstra working together with customers and cross-functional teams to create outstanding experiences and transform the way we do business.

/ April 30, 2017