Tag: service design

Nick Coster ‘Unpacking NPS’

We're going to be talking about the dreaded NPS. More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?

/ March 14, 2019
Snowy fields

Andy Polaine ‘Mindful Service Design’

In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on...

/ November 20, 2018
marcstickdorn-adamlawrence-podcast sitting having a conversation

Marc Stickdorn and Adam Lawrence ‘A Service Design 360’

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the...

/ September 25, 2018

Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.

/ July 3, 2018
Faruk Avdi

Faruk Avdi ‘What role can technology play in support of people suffering with mental health’

Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...

/ June 5, 2018

Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018
Greg Bernarda

Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018

Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018

Marc Stickdorn

Marc is Co-founder and CEO of "More than Metrics", a company creating software for service design, such as Smaply and ExperienceFellow.

/ January 19, 2018

Eduardo Kranz – ‘The intersect of Service Design and User Experience Design’

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day...

/ January 2, 2018

‘Is Education Broken’ with Andy Polaine

We are excited to be interviewing Andy Polaine on the podcast this Thursday 22nd November about the current state of the educational system, not just in Australia, but globally.

/ November 21, 2017
airplane

‘The intersect of Service and UX design’ with Eduardo Kranz, Design Director at Fjord

Service Design is becoming progressively popular and applied to different sectors and challenges to create future visions and experiences that holistically deliver to the needs of customers and citizens.

/ October 13, 2017
featured-photo-tarra-van-amerongen

Tarra Van Amerongen – ‘Why your idea never gets built. The story of business designers as the unsung hero of service design.’

In this episode, we get down into the nooks and crannies about what a business designer does, how it complements service design and activities and much, much more. This is a really insightful conversation. I hope you enjoyed as much as...

/ October 10, 2017
Andy Polaine

Andy Polaine

Andy Polaine is the APAC Regional Design Director and APAC Evolution Lead global design and innovation consultancy Fjord.

/ September 29, 2017