100% Video Course

Journey Mapping Fundamentals

Gerry Scullion
Gerry Scullion

This is a 100% video based course. You will see Gerry create a journey map in real time, plus access all the theory you need to create world-class journey maps.

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This is a 100% video based course. You will see Gerry create a journey map in real time, plus access all the theory you need to create world-class journey maps.

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Available now.

This is a full video-course and available to start immediately.

Level

Beginner
No prior knowledge of service design is necessary to enrol in this course.

Commitment

2-hours of video content available to watch over 365-days.

Outcomes

You will be able to create a killer Journey Map from scratch, and be able to take it from lo-fidelty to high-fidelity.

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Journey Mapping Fundamentals

Start Dates
$99
9
 
Sep
2022
Available Now
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SOLD OUT

This is a 100% video based course. No live sessions are included. If you are looking for live workshops please see Journey Map Essentials course.

Local taxes may apply.

Journey Map Fundamentals

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Journey Mapping Fundamentals

What You’ll Get

  • 2-hours of videos
  • Community Access
  • Q&A sessions
  • Certificate of completion
Journey Mapping essentials is the perfect crash course to get a broad overview of journey mapping. In a few short (and fun) hours, we learned the mechanics and components of journey maps. I highly recommend this course. Definitely worth it!

Elisha Goodman, Service Designer from New York, USA

The course covered a lot of information, delivered in concise chunks that were easy to absorb. It is designed in a manner that learning is not limited. The structure was clear, logical, and practical. Gerry has put much thought and expertise into creating it, especially with the zooming in and out piece, which was explained in detail. In my opinion, this was the essential part of the workshop, and it has given significant value to the course. I enjoyed the course and would recommend it to everyone interested in UX or service design.

Valentina Antunovic - UX Designer, AIB

This course has given me more confidence to see how i can support young people and service providers to work together. The tools will help me to facilitate and format sessions that everyone will be able to understand and work together on. I can visualise the journey map, with lots of stickets and conversations and mapping out the details and using smaply will enable us to pull it all together in a format that can be shared at strategic and other levels.

Jane Card - Product Manager