Human Centered Design Directory

I’m a cross-disciplinary Service Designer, UX Researcher, ecosystems thinker, creative innovator and entrepreneur with strategic design leanings and a social impact mindset.

I'm a Senior UX Designer and Strategist with over 14 years of experience designing scalable, human-centered digital products across enterprise, fintech, education, and mobility domains. I specialize in UX architecture, interaction design, and design systems, with a strong focus on accessibility and agile collaboration. I’ve worked with global teams at H&M, PayPal, and Nagarro, and mentored over 300 learners through platforms like Springboard and Texas McCombs. My passion lies in solving complex problems through structured design thinking and user-centric innovation, while fostering design maturity and collaboration within fast-paced cross-functional environments.

I am a Service Designer with 8+ years of experience in leading service design, user experience and digital transformation projects across sectors such as public healthcare, inventory and warehouse management, airport experience, education and rural healthcare in Canada and India.

I am a human-centered design leader and humanitarian strategist working at the intersection of research, systems thinking and behavioral design. I’m passionate about co-creating community-led solution's in health, education, and human rights.

I have been working as a service designer in Japan since the early days of service design in Japan. One of the co-chairs of the service design community in Japan.

Information architect, experience designer and content strategist for social impact

I am a human-centered design leader and humanitarian strategist working at the intersection of research, systems thinking and behavioral design. I’m passionate about co-creating community-led solution's in health, education, and human rights.

Marjo, known as Jojo to friends, is a Sydney-based strategic design leader with expertise in service creation and digital experience design. She leads teams with empathy and kindness, guiding projects from research through to implementation. Her strengths include collaboration, storytelling, and continuous learning, which she uses to foster growth in designers and champion design-led thinking across disciplines.

As a mother of two autistic daughters, I live Human-Centered Design daily.I'm a Practical Innovation Facilitator working across public and private sectors.I guide teams through collaborative work that brings clarity and confidence.Together we focus our mindset on what matters most: the people we solve problems for.My approach blends Systems Thinking, Empathy, and a hint of Philosophy.I bring Mindfulness and a Beginner’s Mind into every project I join.Always learning new tools to deepen impact and improve effectiveness.I help teams pause, reflect, and move forward—calmer, clearer, and more connected.

My name is Cheikh Ahmed Tidiane FALL. I am a strategic designer and innovation consultant, specializing in human-centered approaches, systems thinking, service design, and behavior change. I am passionate about designing sustainable solutions that place people and their context at the heart of change. For several years, I have been working alongside governments, NGOs, and African startups to tackle complex challenges in health, education, climate, and digital transformation. What drives me? Designing with people, not just for them. Exploring systems, listening to lived experiences, and turning ideas into meaningful action. To me, innovation only matters when it is human, grounded… and truly impactful.

Ricardo is an innovative service designer and UX practitioner with over 10 years of experience driving digital transformation and innovation across diverse sectors, including for-profit, non-profit, and government organizations.

I’m Alice, founder of Ageable CIC and a care activist. Ageable exists in order to improve our lives as we age for a more inclusive world. We believe design plays a key role in making society as accessible and inclusive for us all. Together we have a wide net of experience in designing for inclusivity and with compassion.

Nand is a Design Strategist, UX Researcher, and Designer with a proven track record as Chief Design Officer at a social enterprise startup that placed third in Startup Pitch Tank 2025 and secured seed funding. She leverages her background in design and law to drive business success.

I'm Mojetioluwa Dave Ewetola, a recent graduate of Computer Science with a passion for designing purposeful, human-centered experiences. Growing up, I was fascinated by how things were built — buildings, systems, anything that involved structure and function. I dreamed of becoming a Civil Engineer, sketching floor plans and obsessing over technical drawings.  But life had other plans.

I’m passionate about transforming how organizations innovate and solve problems—by blending human-centered design with cutting-edge digital collaboration. As a seasoned innovation consultant and LUMA System Lead, I’ve helped Fortune 500 firms, major banks, and government agencies across APAC embed design thinking at scale—training thousands of practitioners, certifying dozens of internal coaches, and delivering measurable business impact. I am a Certified LUMA Instructor of Human Centred design who leads high-impact workshops, remote or in-person, that spark customer obsession using Human Centred Design.

I'm a UX designer with a background in research, strategy, and product thinking. I specialize in turning complex technical systems into clear, actionable experiences—most recently in the cybersecurity and infrastructure-as-code space. My work spans onboarding flows, compliance reporting, and policy management, with a strong focus on collaboration with engineers, product managers, and data teams.

Service Designer living and working in London. Currently at Pod Point working in the EV charging industry. Passionate about using my skills as a force for good.

Designer with 5+ years of experience designing user-centered services and leading innovation initiatives in banking, entertainment, and technology. Specialized in identifying high-impact business opportunities, validating them with users, and turning them into scalable and profitable models. I have designed solutions with TAMs over USD 150MM and launched products with strong adoption and retention levels. Passionate about transforming insights into sustainable and disruptive growth strategies.

I am a multidisciplinary service designer and researcher with a focus on social innovation, systems thinking, and future-oriented design. Currently completing my Master’s in Service Design at the Royal College of Art, I bring experience from UX, digital transformation, and strategic research across corporate, public, and community sectors in both Thailand and the UK.

Experience designer and innovation consultant with over 15 years of expertise, I drive design-led transformation by understanding human behavior to create impactful experiences. I also serve as an academic, mentor, and consultant in design methods for global brands. My focus is on critical collaboration and systematizing the integration of service and product experience innovation into the business lifecycle, creating tangible value for both customers and businesses.

I am Adam Lawrence, a Co-Founder and expert in human centered design at WorkPlayExperience (WPX). With backgrounds in psychology, industry, and showbusiness, I focus on training, upskilling, and coaching individuals and teams. I help people change how they collaborate and work effectively using practical, action-driven formats and the principle of "doing, not talking". I champion learning by curiosity, doing and prototyping, for reality-based collaboration. I am also an Adjunct Professor at IE Business School and Senior Facilitator at Co-Creation School. As co-author of This is Service Design Doing and co-initiator of the Global Jams, I contribute to resources and communities promoting these active, practical approaches.

I’m a T-shaped design researcher, facilitator and strategist. I live by curiosity and collaboration, growing people’s capacity to navigate change and imagine possibilities. I work at the intersection of strategic learning, inquiry and engagement with education, social sector organizations, and civic institutions. Since 2016, my human-centered design practice includes facilitation, coaching and qualitative research across higher education innovation teams. I learned from amazing designers, organized Design and Innovation academic programs and corporate partnerships, and taught Life Design and design thinking. I started from 15 years in education administration serving students as an advisor and counselor from K12 to postsecondary education.

Human Centered Design Strategist & UX Consultant

Principal for Service and Business Design at Eleks, Professor of Experience Design at Politecnico di Milano, Senior Coach at Impact Week.

Human Centered Design and Asset Based Community Development facilitator

Víctor M. González, Ph.D. is a leading voice in human-centered innovation in Latin America. As founder of Sperientia [studio+lab]® and Rhinosight®, he bridges academic research and business impact through applied UX, AI, and intentional design. With over 100 publications and collaborations with major companies, his work integrates behavioral science, digital transformation, and systemic design to reshape how experiences are modeled and measured.

I'm a UX researcher who’s navigated several career pivots (graphic design, brand strategy, service design, product design) by blending creativity with analytical thinking. I love doing impactful, pragmatic research that balances speed with rigour. I'd love to chat about career transition ideas, improve UX research craft, design leadership, and how to communicate creatively and effectively.Born in Malaysia, grew up in New Zealand, and now living in London, UK.

As an independent service designer I help organizations across the public, private, and third sectors transform their services and cultures to be more human-centric and strategically aligned. I specialize in enhancing both customer and employee experiences, combining service design methodologies with a deep understanding of business dynamics.

Communication Designer, Creative Consultant, Certified Facilitator, and Drawing Instructor. A background in co-designing experiences with businesses at scale, with a focus on strategy, and product launches, with a superpower of human-centered AND life-centered design. Catherine Bianca design approaches forges meaningful connections that foster positive transformation within ecosystems and communities. Her focus on life-centered design has empowered brand experiences, amplified community impact, secured enduring customer engagement and trust.Catherine Bianca's expertise in strategic and sustainable approaches has been pivotal in driving business success and elevating customer experiences. Alongside her professional endeavors, she contributes to shaping the future of design by instructing sensory development art and design activities to children, showcasing her commitment to early education, and the nurturing of young minds.

I am a Product Designer, an accessibility advocate, mentor, and speaker, currently serve as the European Continent Manager at the Interaction Design Foundation (IxDF) based in Sweden.Design for me, is not only about users but also about the whole systems they interact with. I’m passionate about designing for humans within systems, creating accessible, inclusive, and thoughtful experiences that work across digital and social environments. I believe good design doesn’t just solve problems; it shapes the way people live, connect, and move through the world.

I help leaders, teams, and organisations work better, think smarter, and achieve more than what they thought was possible.Over the past 16 years, I’ve led and coached teams across Government, tech, education, non-profit, finance, construction, small business and start-up sectors.My work has shaped multimillion-dollar initiatives, redefined leadership strategies, and built high-performing teams in fast-moving and complex environments.I’m also an experienced public speaker, trainer, and facilitator, having delivered keynotes, workshops, and leadership programs for clients across Australia, New Zealand, Asia, Europe, UK, and North America.I design and lead sessions that are engaging, thought-provoking, and highly actionable, helping leaders and teams turn ideas into real-world impact.

Sr UX Product Designer/ Educator/Mentor/Author specializing in human-centered design, design thinking, and design systems

Valerie Armstrong is a multidisciplinary strategist and designer with over a decade of experience in human-centered design, systems thinking, and brand strategy. She specializes in aligning creative vision with organizational goals to drive meaningful change across sectors, from public health to small business. Valerie has led engagement and design initiatives for clients like Nike, IKEA, and the City of Portland, always centering equity and clarity in her work. Whether facilitating stakeholder workshops or shaping strategic design frameworks, she brings a grounded, collaborative approach that helps teams navigate complexity and take decisive, human-centered action.

Francis is a registered nurse and a user experience researcher with a strong commitment to working with patients and healthcare professionals in developing emerging health technologies.

Gabriela Salinas is a Mexican strategic designer with 10+ years of experience driving innovation in fintech. She led the Design Strategy team at Bitso, Latin America’s top crypto platform, and has worked at GBM, BBVA, and Idea Couture. Gabriela founded Service Design Mexico and Frontstage Conference to grow service design in Latin America. She teaches at CENTRO, IBERO, and Domestika, and holds a Master’s in Business Innovation and a postgraduate in Futures Design..

Design Researcher at the Institute of Design at the University of Applied Sciences and Arts of Southern Switzerland (SUPSI) and a PhD student at ELISAVA (UVic-UCC). His research investigates the role of digital literacy and open documentation in urban manufacturing, aiming to develop adaptable guidelines for makerspaces and urban factories that foster inclusivity, accessibility, and local innovation. With a background in product, nautical, and interaction design, he integrates hands-on experimentation, research, and collaborative initiatives to support digital and urban production ecosystems.

I design services of the context that they exist in. Getting to the heart of what improves peoples' lives, I explore what's possible, inform decisions, and support the process to bring about change.

Sid is a seasoned Design Manager with 11 years of experience in UX and product design, including 6 years focused on enterprise-scale solutions. He’s known for building design systems that scale, leading collaborative teams, and connecting design strategy with real business impact. With a strong foundation in product thinking, Sid brings both creativity and clarity to complex problems—and cares deeply about mentoring designers and creating meaningful, user-first experiences.

Passionate service designer with strong social impact skills

Design Strategy Leader, Applied Anthropologist, Transdisciplinary Researcher

Service designer and customer researcher currently working on digital transformation projects in the public sector.

Rachael Dietkus is a leader in trauma-informed design, civic tech ethics, and public interest service design. A licensed clinical social worker with 25 years of experience, she founded Social Workers Who Design to embed trauma-responsive practices in government, healthcare, and social impact sectors. She was the first social worker-designer at the U.S. Digital Service in the White House. Her work has been featured in Fast Company, Fortune, Design Observer, and MIT Press.

Chelsea Mauldin is a social scientist, designer, and leader in human-centered government innovation. She is the co-founder and executive director of the Public Policy Lab, the first nonprofit design lab for government in the United States. Chelsea has served as an advisor to dozens of municipal and U.S. federal agencies, and she is an expert speaker at design and policy events worldwide. She holds a bachelor’s degree from the University of California at Berkeley and a master’s degree from the London School of Economics.

Carly is passionate about the power of joining up creativity and problem-solving to address human challenges, especially in low-resource contexts. She's an experienced strategic designer and design researcher, with over a decade of experience working across the international development and humanitarian sector. After facilitating HCD workshops and capability building initiatives across Harvard University during her time in graduate school there, she worked across Sub-Saharan Africa and the Asia-Pacific region delivering HCD projects for international donors and international nonprofits.

I’m an architect and researcher for multisensory design, dedicated to creating SENSE-able buildings and places that enhance neuroinclusion, health, and wellbeing. I challenge the modern epidemic of "nonsense places"— environments that prioritize sight while neglecting the rich tapestry of sensory experiences that shape human connection to space. My work explores how places should smell, taste, sound, and feel to foster holistic, immersive, and inclusive living experience.I publish a weekly LinkedIn newsletter, The Senses Architect, where I highlight challenges in our buildings and places and propose multisensory design solutions to create healthier, more inclusive, and enriching environments

UX and Service Designer, working with human-centered digital design since 2015.

Jacqueline is currently Head of frog Asia. For over 25 years, as one of Asia's most experienced growth & transformation strategists, Jacqueline has advised C-suites and senior leaders, helped develop and implemented profitable growth and large scale transformation programs.  She has led a diverse range of strategic and integrated growth and transformation programs for corporate, consumer and retail on a global and regional scale across many different industries --encompassing growth acceleration, digital transformation, branding, business model innovation, product and services innovation, customer experience, marketing & sales strategies, portfolio strategy as well as organizational requirements for business growth.  Jacqueline is a prolific speaker at digital, Fintech, innovation & marketing conferences, as well as guest lectures at renowned universities. She has judged many global awards including Rebrand, Next Money Fintech. She also contributes actively to global & regional media on strategy, branding, marketing, customer experience, organization & digital transformation.  

Adrie van der Luijt is a senior content strategist and designer specialising in trauma-informed, human-centred design. With over two decades of experience, Adrie has led digital transformation projects for UK government bodies, charities and private enterprises, including the Cabinet Office, the Metropolitan Police Service and Cancer Research UK. His expertise lies in simplifying complex systems through inclusive, accessible content, with a focus on transactional microcopy and user experience. Based between France and the UK, Adrie offers remote and hybrid consultancy, coaching and training services across borders. He is committed to crafting content that is empathetic, clear, and impactful.

I trained as a market economist, and after more than 30 years of professional practice, I have accumulated extensive and valuable experience from a wide range of industries and manegerial roles within marketing and sales, communication, PR and advocacy. In 1997, I entered the design industry as an account director, and later as CEO. of one of Denmark's leading brand design agencies. Three years later - in 2000, I had the privilege of embarking on the role of spokesperson for the Danish design community, as CEO of the association of Danish Designers - parallel with holding numerous honorary positions.

Peter Fossick is a seasoned design director specialising in service design, UX design, GenAI and disruptive innovation using a range of approaches to deliver omni-channel and customer-centric experiences within the service-product continuum.

Creative design leader focused on positive impact. Ben is a design consultant and creative director specialising in innovation, helping clients navigate uncertainty through design thinking and human creativity.

Georgina Lewis is a collaborative service designer with a strong commitment to working alongside end users and communities. She helps organisations improve services and build long-term design capability across health, education and community sectors. Using co-design, Georgina turns complex systems into practical, people-centred solutions. She brings diverse perspectives together, quickly makes sense of challenging environments, and delivers clear, lasting improvements. Whether supporting leadership or working with frontline teams, Georgina stays grounded in real experiences and delivers meaningful change that sticks.

Hi, I am Marie. I am a curious thinker experienced in leading high-impact user research projects across diverse audiences. Skilled in leveraging mixed research methodologies to foster user advocacy and empower user-centred design decisions. Committed to creating inclusive and accessible digital experiences.

As a seasoned multidisciplinary designer, strategist, and visual artist with a focus on human-centered practices, I help people and brands bring their visions and aspirations to life, creating thriving realities.

Martina is a product and service designer with a global background and a strong foundation in hospitality. Her career spans hotel operations, cruise ships, and digital platforms, with a focus on creating intuitive, user-centered experiences. Having worked in the U.S., Japan, and Europe, Martina has led UX and branding projects across industries including proptech, education, and the non-profit sector. She brings a blend of empathy, cross-cultural insight, and a deep understanding of customer behavior to design seamless and impactful services.

During my career I shifted from industrial to human-centered design, always focusing on sustainable and social challenges and creating positive impact I work in the educational, startup and governmental space. In 2020, I shifted from human-centered to life-centered design and founded the Life-centered Design School

Service Design leader | Product leadership | Practice leader | Value creation through delivery | Executive coach | Mentor | Speaker | Expert network advisor

Communication Designer, Creative Consultant, Certified Facilitator, and Drawing Instructor. A background in co-designing experiences with businesses at scale, with a focus on strategy, and product launches, with a superpower of human-centered AND life-centered design. Catherine Bianca design approaches forges meaningful connections that foster positive transformation within ecosystems and communities. Her focus on life-centered design has empowered brand experiences, amplified community impact, secured enduring customer engagement and trust.Catherine Bianca's expertise in strategic and sustainable approaches has been pivotal in driving business success and elevating customer experiences. Alongside her professional endeavors, she contributes to shaping the future of design by instructing sensory development art and design activities to children, showcasing her commitment to early education, and the nurturing of young minds.

I'm a human-centred design practitioner with over 20 years of experience and a deep understanding of human behaviour. I specialise in creating meaningful brand assets, products, and experiences that resonate deeply with people while delivering exceptional value for businesses.

I’m a design thinking educator, strategist, and community facilitator working at the intersection of human-centered design, social innovation, and digital branding. With over 14 years of experience across India, Ireland, and Aotearoa, I create learning and innovation ecosystems that are inclusive, cross-cultural, and purpose-driven. I teach and mentor across tertiary education and startup spaces, helping teams and individuals apply UX, behavioural design, and co-creation to real-world challenges. My work centers on designing for equity, designing with—not for—and bridging the gap between education, industry, and systemic change.

James Giggs Ogosi is a dedicated UX and Service Designer with a strong background in bridging the gap between users, business, and technology. Holding a Master's degree in Digital Design and Innovation from Heriot-Watt University, James has cultivated a passion for creating user-centered, inclusive solutions.

I'm a UX Lead at Visma Aquila, where I focus on human-centered design for the Wilma platform, used by students, teachers, and educational staff across Finland. I lead projects that bridge user needs, business goals, and technical constraints, using methods like continuous discovery, co-creation, and iterative testing. I enjoy designing clear processes, facilitating workshops, and turning insights into actionable strategies. My work spans from product vision to detail-level design, often in collaboration with multidisciplinary teams. I care deeply about making digital services more inclusive, transparent, and impactful—especially in the context of education and public-sector tools.

Chris Rudd is an award-winning designer, community organizer, and founder of ChiByDesign, a Black-owned and people-of-color-led social and civic design firm. Chris has a deep background in social equity work, systems change, and youth development. He’s worked with youth and community residents across the country, supporting them in designing new anti-racist infrastructures to enable an equitable future.

I'm Lee Wilmoth (they/them), a human-centered learning designer, strategist, and facilitator with over 10 years of experience. I hold an MA Ed. in Adult Learning and Development from Portland State University and am a LUMA Institute certified Human-Centered Design Practitioner and Instructor. Through my consultancy, Learn & Work, I partner with organizations navigating change to design user-centric solutions that align business goals, performance needs, and user experience. I’ve worked with remote tech start-ups, higher ed, global consultancies, and corporations. I bring a strong equity lens and deep expertise in human-centered design, adult learning, and facilitation to every project.

A Brand Innovation Strategist with a commitment to making life and it's experiences more joyful, equitable, and lovable for womxn.

Design Professional with 3+ years of experience and graduate student at Bentley University, specializing in Human Factors. Expertise encompasses user research, human-centered design, and cognitive science. Passionate about inclusive and thoughtful design methods.

Nand is a Design Strategist, UX Researcher, and Designer with a proven track record as Chief Design Officer at a social enterprise startup that placed third in Startup Pitch Tank 2025 and secured seed funding. She leverages her background in design and law to drive business success.

Tim Thijsse is a seasoned UX and customer experience strategist with a BSc in Communication & Multimedia Design. He has led digital optimisation initiatives for major brands like HEINEKEN, E.ON, and OrangeValley, driving significant revenue growth through data-driven design, A/B testing, and agile methodologies. Recognised as a Top 50 CX Leader in 2025, Tim excels in translating complex customer insights into actionable strategies. His expertise spans energy, e-commerce, and financial services, where he empowers teams to deliver measurable results. Tim is also an advocate for ethical AI and innovation in digital experiences.

Dr. Brett Oppegaard is an accomplished UX/UI research leader and program director/manager with more than 15 years of high-level experience working in emerging technologies, including a well-developed background in media accessibility, user-centered design (UCD), human-computer interaction (HCI), locative media, and journalism. He has proven expertise in leading cross-functional teams, developing research methodologies, and executing multimodal UX strategies to enhance digital media experiences. Adept at stakeholder engagement, ambiguity management, and fostering inclusive design, he has been recognized by many organizations for advancing research in multiple fields — such as media accessibility, Generative AI, locative media, journalism, and augmented reality — while securing major federal and corporate grants, and mentoring next-generation UX professionals.

I believe those who have the courage to lead change deserve world class support and development that supports leaders in driving impactful community change.

Founder and CEO of Cultural Inquiry, a micellium company located in Switzerland that operates internationally. He is a professional with 26 years of experience in education, collective creativity, content co-creation, change-driven strategy, participation and community weaving with a passion for the democratization of minoritized and unrepresented cultural voices in the cultural arena. He founded Children’s Boards in different Museums of the world like the City of Arts and Sciences, Norrbottens Museums, HOTA-House of the Arts, and more recently Historisches Museum Saar, Museo of Solutions in Mumbai, Museum of Communication Bern, or Swiss National Museum-Château des Prangins.

I am a human-centered design leader and humanitarian strategist working at the intersection of research, systems thinking and behavioral design. I’m passionate about co-creating community-led solution's in health, education, and human rights.

I'm a service designer and product thinker very experienced in making complex systems feel simple—and human, for citizens and businesses. I work mostly in the public sector, helping organisations untangle messy services and redesign them with clarity, care, and purpose. My unique expertise blends service design, product management, strategy, behavioural science, and hands-on delivery, so I’m just as comfortable in C-level conversations as I am deep in the weeds with teams. I like to say that simple ain't easy. Transformation isn’t easy, but it’s worth it.

Teri Kwant is the founder of DreamLab a humanity-centered experience design collaborative. She has led more than 30 years of insightful research, meaningful and beautiful design – work that resides in public and private realms, from hospitals to museums and in parks and city centers.

Caroline Maillols is a human-centred design expert who blends deep CX knowledge with strategic change leadership to transform organisations from the inside out. With 15+ years’ experience across industries, she brings a rare ability to connect systems thinking with human insight—turning complexity into clarity. Caroline currently leads CX and Operations at Grace Papers, where she drives enterprise product evolution, service design, and cultural transformation. A champion for equity, she designs inclusive experiences that deliver commercial and ethical impact. Known for her empathy, sharp strategy, and collaborative energy, Caroline believes great design starts with asking better questions—and listening deeply.

Jethro is a not for profit leader and a leading practitioner of social impact service and strategic design in Australia. He is the Director of Innovation Practice at ThirdStory, and drives the organisation’s capability in robust design method, and the facilitation of inclusive and engaging participatory processes in complex spaces.

Experienced social and market research with a human-centred leaning

Design and UX Researcher with expertise in design of new energy products and services for high density domestic context

Jiri Mocicka is the founding partner and Experience Design Director at GIVE™. He was a key figure in extending the product design offering across R/GA offices from London to Stockholm, Singapore and Sydney, assisting design partner for the 10x propositions. Before founding GIVE™, he devoted my time to a passion for Design at Scale™ that profoundly impacts design delivery across a number of startups and scale-ups. Jiri holds an MA. Design degree with a national prize for design, TEDX speaker, NNg certified Design Manager, ExO –Exponential Organisation Coach, completing his degree in AI and process automation in Oxford. Design mentor at the Design at Scale™. His writing on operational excellence in product design development using automation reached a million readers worldwide.

Vinish Garg is an independent consultant who works with product teams on the intersection of UX and design leadership, content design and strategy, products, and system thinking. He works with teams to establish the standards and foundational principles of how we work, and how our standards translate into usable, meaningful, and sustainable products. Vinish is a practitioner—and believes is codesiging culture driven experience design practices. He has worked with international product teams in the last fifteen years, and he teaches content design with focus on UX and design, in the masters program in Graz University, Austria.

Service Designer, specialising in B2B Customer Experience, Customer Research and Design Thinking

Nand is a Design Strategist, UX Researcher, and Designer with a proven track record as Chief Design Officer at a social enterprise startup that placed third in Startup Pitch Tank 2025 and secured seed funding. She leverages her background in design and law to drive business success.

Erin Helcl is a human-centered design leader with over 20 years of experience in service design, experience strategy, and organizational transformation. She is the founder of New Helio, a consultancy that helps teams design better services and work more effectively together. Erin has led award-winning initiatives across telecom, finance, and government, and teaches service design at the University of Toronto. Known for her clear thinking and collaborative approach, she helps organizations align on what matters, solve complex problems, and build the conditions for meaningful progress—both in how they serve people and how they operate internally.

Eriol has been working as a designer for 15+ years working in for-profits and then NGO’s and open-source software organisations, working on complex problems like sustainable food systems, peace-building and crisis response technology. Eriol now works at Superbloom design, research, open-source and technology projects.

Bernd is a trusted advisor to organizations seeking systemic change, and the founder of BeBrave, a consultancy to help organizations (corporates and institutions) design with the people they serve. He advocates for the role of systemic and strategic design in helping organisations evolve their purpose and strategies to support long-term human, economic and ecological flourishing. With a focus on coaching, facilitation, and leading by example —Bernd brings deep expertise in strategy, business design, and transformation. His work supports leaders in navigating complexity, aligning on purpose, and building services and systems that are both innovative and inclusive.

Design Strategist & CSUN MDI Candidate | Exploring how design can transform systems, services & teams | Passionate about creating the conditions for great design to happen

I’m Roxi, a futurist and innovation strategist with a Master of Design in Strategic Foresight and Innovation. Over the past nine years, I’ve helped companies navigate change, solve complex problems, and drive innovation. My work is centered on helping organizations stay ahead of the curve with strategic planning and bold decision-making.  As a trusted thought leader, I’ve collaborated with teams at IBM, Spotify, Shopify, and Google, and have shared my insights in media outlets like Yahoo! Finance, The Huffington Post, and MSN. I’ve also appeared on TV to discuss innovation, entrepreneurship, and how businesses can embrace change with confidence.  

I am a Senior Design Strategist with a background in exhibition and layout design, higher education in design, and journalism. My research focuses on design for social innovation, while my practice focuses on design for impact in social justice and human rights.

Hello, I am Himanshu – an experience design and strategy leader. I use joyful design to inspire teams to create scaleable, compassionate products for startups and large enterprises.

FACILITATE INSIGHT was founded by Sada Naegelin in 2016. Sada is bilingual (Spanish/English) and bicultural (Mexican-American) with nearly 20 years of experience in community engagement, relationship management, and human-centered design. She believes in the power of human-centered design, where the individuals we want to serve (think: employees, customers, community members) are centered in the creative problem solving process. Empathy, collaboration, and iteration are key to developing meaningful solutions.

I'm a design researcher working where learning, experience and change meet. I started Wickedly Brilliant to help small businesses and purpose-led organisations create lasting positive impact. I blend human-centred strategy with service design, running workshops, offering strategic advice, and creating learning experiences that turn big ideas into practical steps. I'm finishing my Master of Design Futures, looking at how curiosity drives collective change. With twenty years in business innovation, I bring a playful systems approach and love making complex stuff feel doable. No jargon, no fluff – just strategies that are approachable, actionable and (dare I say) wickedly brilliant.

Katy Kaushansky is a freelance human-centered design researcher and strategist. With a passion for turning insights into action, her work focuses on helping organizations navigate complex challenges, uncover opportunities, and design solutions that create meaningful impact, with particular emphasis on healthcare, public sector, and social impact work.

Lisette is a Senior Service Designer and design thinking instructor at IDEO U, where she supports a global community of learners. With over a decade of experience across government, nonprofit, and civic sectors, she specializes in making complex systems more human. Her background in arts administration and visual design gives her a creative edge in designing services that are not only functional but equitable and engaging. From improving the U.S. passport experience to mentoring future designers, Lisette is passionate about inclusive design and building meaningful connections across disciplines and borders.

Lisette is a Senior Service Designer and design thinking instructor at IDEO U, where she supports a global community of learners. With over a decade of experience across government, nonprofit, and civic sectors, she specializes in making complex systems more human. Her background in arts administration and visual design gives her a creative edge in designing services that are not only functional but equitable and engaging. From improving the U.S. passport experience to mentoring future designers, Lisette is passionate about inclusive design and building meaningful connections across disciplines and borders.

Test Short bio

Guillaume is a strategic innovation and customer experience leader with over 25 years’ experience spanning financial services, outsourcing, and technology. He specialises in aligning business goals with human-centred design to deliver impactful service propositions, digital transformation, and operational excellence. Guillaume has led innovation governance, coached internal design teams, and launched products using design thinking, lean, and agile methods. Formerly Solutions Director at Fexco, he is also a mentor and board advisor, with a passion for embedding design into strategy and culture. He holds an MBA and executive training in service design and innovation from IE Business School and Wharton.

Award-winning leader in User Experience and Digital Accessibility. I live at the intersection of science and art, which is where user experience impacts humans. I have 30+ years of experience creating technology solutions for human problems. I love enabling others to use technology to make life better.

I am a design researcher and service designer based in Barcelona. Trained as a cultural anthropologist, I combine research with strategic design and user ecosystem thinking to build the right products, services, and experiences and to build them right.

Tay is a seasoned human-centered design practitioner with over 20 years of experience across China and APAC. He specializes in experience design, service design, productization, and transformation strategy, with a sharp focus on healthcare, automotive & mobility, and finance. Tay blends design thinking with commercial acumen to craft solutions that are user-centric, scalable, and business-driven. If you're seeking a collaborator to lead impactful, human-centered change in complex industries— Tay is the partner to connect with.

An alumni of India’s premier design school (NID), Devika started her career in the early 90’s, and has more than 23 years of experience working as a researcher. After spending the first half of her career working as a researcher at Yahoo, Infosys and HFI (Human Factors International), she founded a micro-research consultancy, Anagram Research in 2011. Through Anagram Research, Devika currently leads collaborative and quality-focused research consultation and training for Indian and international clients. Devika endeavors to raise the bar for user research in India by building and strengthening the Indian research community.