Jon Hicks at work

18. Jon Hicks ‘Understanding the differences between brand design and icon design’

Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.

/ April 10, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018
Rachael Mullins - This is HCD

14. Rachael Mullins ‘Bring out your inner UX writer’

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in...

/ February 13, 2018

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018
What makes a good designer?

12. Elizabeth Pek – ‘What makes a good designer?’

In today's episode, Adrienne and I catch up with Elizabeth Pek, the director of experience design at BT Financial, to discuss the topic "What makes a great HCD designer?" We cover the challenges of measuring great personality traits to look...

/ January 16, 2018

11. Eduardo Kranz – ‘The intersect of Service Design and User Experience Design’

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day...

/ January 2, 2018
gerry-gaffney-ThisisHCD

10. Gerry Gaffney (Live from FutureYou Sydney) ‘How forms reveal the true nature of an organisation’

In this episode, we take the time to peel back the layers and look uncover the true meaning and objectives of forms. We discuss, where forms are going and what we can do as practitioners to ensure that the organisations...

/ December 19, 2017

9. Cyril Secourgeon ‘The secrets of successful stakeholder engagement in large organisations’

We discuss the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust.

/ December 1, 2017
Diversity at Work, Emma Jones, Anthony Quinn, Michelle Starr

8. Panel Discussion ‘Diversity at work: understanding & breaking through the barriers’

The topic today is all about diversity in the workplace. We're going to be talking about all the different challenges and try and hack some of those and figure out why it still exists and where these challenges actually come...

/ November 19, 2017
Kirsten Mann - Adrienne Tan

7. Kirsten Mann – ‘Organisations are not designed to value Design’

In this episode, we caught up with Kirsten Mann, the VP of Product and Experience at Aconex. We discuss how organizations are not designed to value to design, a pretty large topic.

/ November 6, 2017

6. Jennifer Philippe – ‘Building HCD at Scale’

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in...

/ October 19, 2017
featured-photo-tarra-van-amerongen

5. Tarra Van Amerongen – ‘Why your idea never gets built. The story of business designers as the unsung hero of service design.’

In this episode, we get down into the nooks and crannies about what a business designer does, how it complements service design and activities and much, much more. This is a really insightful conversation. I hope you enjoyed as much as...

/ October 10, 2017
Barbara Spanton

4: Barbara Spanton – ‘Disposable design and our obsession with the redesign’

We caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX Lead in Shopify and in this episode, we discuss the industry’s obsession with the redesign.

/ September 2, 2017