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Aoife Byrne
2h ago · Service Designer
Reworking my service blueprint for a banking onboarding flow before Friday's exec review — would love a second pair of eyes on the swimlanes. Am I over-complicating the back-stage?
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Gerry Scullion, FounderLatest Episode
View all →Design Sociology, AI, and the Future of Work with Dr Gary David
Gerry sits down with Dr. Gary David — design sociologist at Bentley University and host of the Experience by Design podcast. They explore what sociology brings to design that psychology can't: from finding common ground with people who see the world radically differently, to why a beloved "Approve All" button in a medical records system is a patient-safety risk hiding behind great UX. Plus: AI as a monkey with a hammer, the classroom's return to analog, and what designers should do when leadership isn't convinced their work matters.
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Design Sociology, AI, and the Future of Work with Dr Gary David
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The UK Parliament Case Study: What Happens When You Organise Around Services with Ben Reason
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Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
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The Ultimate Guide to Service Design, UX and Design Conferences in 2026
As we look ahead to 2026, the global design community has an extraordinary lineup of conferences, workshops, and gatherings to look forward to. From cutting-edge explorations of AI in user experience to foundational conversations about accessibility, service design, and design leadership, there's never been a better time to invest in your professional development and connect with fellow practitioners.
The Design Compass: I'm writing a book!
For years now, I’ve been circling around an idea. A way of describing human-centred design that feels less like a process map and more like something lived — unpredictable, messy, but purposeful.That idea has now found its shape. I’m writing my first book. It’s called The Design Compass, and it will be published in 2026 by BIS Publishers in the Netherlands.
This is HCD Announced as Media Partner for the Service Design Global Conference 2025
This is HCD, the leading global podcast and community for human-centred design, is proud to announce its role as Media Partner for the upcoming Service Design Global Conference 2025 (SDGC25).
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