Nick Coster ‘Unpacking NPS’
We're going to be talking about the dreaded NPS. More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?
Jeff Gothelf ‘The cannonball effect’
Hello, and welcome to Power of Ten on This is HCD. My name is Andy Polaine. I’m a designer, educator, and writer, and currently group director of Client Evolution at Fjord. The Power of Ten Podcast is about design operating...
Matiu Bush ‘Life, Death, and Using Design in Health and Aged Care’
Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and get ready for an exciting episode because today I’m speaking to Australian designer and nurse practitioner, Maitu Bush.
Liz Fosslien ‘No hard feelings: Emotions in Design’
Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and in this episode, I’m speaking to Liz Fosslien, designer, illustrator, and co-author of the brilliant book: No Hard Feelings, The Secret Power of Embracing...
Brendan Dawes ‘Working at the intersection of People, Objects & Technology.’
We’re at Pixel Pioneers in Belfast today. A conference that has been going for two years. It was a fantastic day.
Dr. John Curran ‘Two tribes go to war. Dealing with conflict as part of Design.’
Hello and welcome to the first episode of 2019. I hope you had a good break and a good holiday season.
Gerry McGovern ‘Top Tasks; A method for understanding peoples product and service requirements’
There's some of you might know the Top Tasks methodology already and even if you do, I encourage you to listen as I break down the methods to better understand the mechanics and get Gerry's insights into where it works...
Hazel White & Mike Press ‘Making a difference through design’
Hazel White and Mike Press from OpenChange in Scotland join me on the show this week, and we dig a little deeper into what myself and Sarah Drummond covered about the changes in the Scottish design landscape and what trigged...
Andy Polaine ‘Mindful Service Design’
In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on...
Steve Portigal ‘Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories’
Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users:...
John Thackara ‘Designing for all of life, not just human life’
Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centered design practitioner based in Dublin, Ireland, and this week I caught up with one of my design heroes, John Thackara...
Frank Long ‘Designing a Design Culture to empower richer social outcomes’
Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principle now based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers.
Marc Stickdorn and Adam Lawrence ‘A Service Design 360’
Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the...
Sarah Drummond ‘Kicking-starting a design revolution’
I recently caught up with our next guest, Sarah Drummond. Sarah is a designer and CEO and serial idea generator. She's co-founded, SNOOK, myPolice, MyDearestScotland and much more. She was awarded a Google Fellowship for her work in technology and...
Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’
GERRY SCULLION: Hello and welcome to another episode of ‘This is HCD’. My name is Gerry Scullion and I’m a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author...
Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’
Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.