Courses

Learning new skills doesn't have to mean taking time off work.

Introduction to Human-Centered Service Design using Journey Mapping
Video Course
Introduction to Human-Centered Service Design using Journey Mapping
$99
This course will cover the fundamentals of human-centered service design whilst leaning into Journey Mapping.
Gerry Scullion
TRAINER
Gerry Scullion
Stakeholder Mapping Essentials
Video Course
Stakeholder Mapping Essentials
$29
Learn about how to create a Stakeholder Map, that helps with clarification of roles and relationships, bring deeper understanding of needs and demonstrate the level of importance regarding the success/failure of a service.
Gerry Scullion
TRAINER
Gerry Scullion
Trauma Informed Design Essentials
Blended Learning
Trauma Informed Design Essentials
$199
If there is one thing the pandemic has taught us, it is that we must anticipate and plan for trauma as it emerges in our work, our lives and the lives of those around us.
Rachael Dietkus
TRAINER
Rachael Dietkus
Service Blueprint Essentials
Video Course
Service Blueprint Essentials
$149
Join Gerry Scullion to learn about the theory and the craft of creating high-quality service blueprints.
Gerry Scullion
TRAINER
Gerry Scullion