Courses
Practical, expert-led courses you can take anytime.
Introduction to Journey Management
Learn to create journey maps that drive real decisions in just 90 minutes. Hands-on course with 2 practical exercises.
Prototyping Essentials
Prototyping Essentials is a self-paced course designed to help you bring service ideas to life before you commit to building them. You’ll learn how to explore assumptions, simulate interactions, and test key moments using simple, low-cost materials and techniques. This course is ideal for anyone working in services—especially in complex environments where what’s invisible often causes the most risk. You’ll get lifetime access to a growing library of practical prototyping methods, each explained clearly with real-world context.
Building a design portfolio
Whether you’re just starting out or looking to reposition yourself, this course will help you design a portfolio that reflects who you are and where you’re going. We go beyond just showing pretty projects—this course is about building a portfolio that communicates your intent, builds trust, and creates opportunities. You’ll learn how to: Define your value proposition based on what you actually want to do Choose the right case studies for your experience level Write a human, engaging profile page Include testimonials that build credibility Make your portfolio accessible, fast, and easy to use Use your portfolio as a living tool—not just a static site The course is filled with practical advice, real-world examples, and insights from over 20 years of portfolio-building and reviewing. No fluff—just the essentials to help you craft a portfolio that works for you.
Coaching Plan HQ
This is a course only for people subscribed to our 12-week Coaching Programme. Engaging in one-on-one conversations with Gerry will help you lift barriers, give meaning to the training content and deepen the understanding of how and where you can make a difference.
Determining Your Personal Values
This is a course only for people subscribed to our 12-week Coaching Programme. Engaging in one-on-one conversations with Gerry will help you lift barriers, give meaning to the training content and deepen the understanding of how and where you can make a difference.
Introduction to User Experience
Our 11-module course is made up of nearly 8-hours of video content, including design theory, practical examples of user experience, why businesses love UX, design research, prototyping, over the shoulder examples on how to use certain methods, and prototype validation.
Journey Mapping Fundamentals
Join Gerry Scullion in a 100% video based course to learn about the theory and the craft of creating high-quality journey maps.
Stakeholder Mapping Essentials
Learn about how to create a Stakeholder Map, that helps with clarification of roles and relationships, bring deeper understanding of needs and demonstrate the level of importance regarding the success/failure of a service.
Service Blueprint Essentials
Join Gerry Scullion to learn about the theory and the craft of creating high-quality service blueprints.
Looking for in-person or live training?
We also offer tailored training for teams and organisations. Get in touch to learn more.
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