Latest Episode

How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum

From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design.

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Latest Episodes  —

All the This is HCD episodes from all of our shows.

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Bringing Design Closer with Gerry Scullion
September 29, 2023
49
 MIN

How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum

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From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design.

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Bringing Design Closer with Gerry Scullion
September 21, 2023
45
 MIN

Juan Prego 'Playful Pathways: Nurturing Growth and Learning through Play'

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Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.

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Bringing Design Closer with Gerry Scullion
September 18, 2023
120
 MIN

Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'

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Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom Tov.

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Bringing Design Closer with Gerry Scullion
September 12, 2023
36
 MIN

Mollie 'The Resurgence of Gaeilge: Irish with Mollie's Effort to Save the Language from Extinction'

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Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame.

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World Wide Waste with Gerry McGovern
September 7, 2023
65
 MIN

Steven Gonzalez Monserrate 'Thirsty Data: Data Centers increasing impact on fresh water'

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Steven Gonzalez Monserrate is a postdoctoral researcher in the Fixing Futures research training group at Goethe University.

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Bringing Design Closer with Gerry Scullion
September 7, 2023
76
 MIN

Hector Garcia 'Unleashing Ikigai: Finding Purpose and Fulfillment in Life'

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Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes.

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Bringing Design Closer with Gerry Scullion
September 1, 2023
51
 MIN

Greg Bernarda 'Leading Ecosystems'

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Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world.

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Bringing Design Closer with Gerry Scullion
August 22, 2023
6
 MIN

An update about This is HCD

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Hey folks, and welcome to a shorter and special update and everything to do with this as HCD many of you have been reaching out and asking...

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World Wide Waste with Gerry McGovern
July 21, 2023
50
 MIN

After The Goldrush

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Episode 1: Green Sacrifice Zones. Ireland is the 13th worst country in the world for biodiversity. We are internationally recognized as an ecological desert. “Ireland is one of the worst places on the entire planet for nature,” according to author Eoghan Daltun.

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Featured Episodes —

June 1, 2021
38
 MIN

Kelly Ann McKercher 'Designing with, Designing for and Designing at'

November 9, 2020
31
 MIN

David Dylan Thomas 'Designing with/for Cognitive Bias'

July 25, 2020
36
 MIN

Geke Van Dijk ‘Design Research for meaningful change’

July 16, 2020
55
 MIN

Bulelani Mfaco ‘Surviving on the margins of society’

July 14, 2020
23
 MIN

The Big Remote – Jeroen Spoelstra

July 8, 2020
49
 MIN

Tutti Taygerly ‘Design Leadership’

July 6, 2020
58
 MIN

Erika Hall ‘Speed: the most important factor in the customer / user experience’

June 22, 2020
37
 MIN

Global Jams – Jamming remotely at #GSJam 2020 featuring the Dubai Jam team

June 17, 2020
17
 MIN

Karen Peeters ‘Discovering digital reliability and quality: the Toyota story’

June 11, 2020
39
 MIN

Olive Minor ‘Covid-19 What the anthropologist sees’

June 10, 2020
35
 MIN

Shanti Mathew ‘Partnering to build better lives’

June 1, 2020
23
 MIN

The Big Remote – Katie Long

May 31, 2020
39
 MIN

Rita Denny ‘Reflections on changes in ethnographic praxis’

May 22, 2020
40
 MIN

Chris Gray ‘Dealing with PTSD as a result of working as a social media content moderator’

May 15, 2020
44
 MIN

Jeff Sussna ‘Services as a chain of promises’

May 14, 2020
28
 MIN

Rebekah Murphy ‘My journey from Scrum Master to UX Designer’

May 13, 2020
68
 MIN

Eric Meyer ‘Overcoming complexity’s invisible force’

May 7, 2020
34
 MIN

The Big Remote with ‘Jakob Schneider’

April 30, 2020
48
 MIN

The Big Remote – John Thackara

April 28, 2020
43
 MIN

Meg Pagani ‘Recipes for social impact’

April 27, 2020
24
 MIN

The Big Remote – Adam Rotmil

April 15, 2020
49
 MIN

Dr. Daniel Beunza ‘Challenging ‘normality”

April 10, 2020
51
 MIN

Jeremy Keith ‘We’ve ruined the Web. Here’s how we fix it.’

April 8, 2020
38
 MIN

Christine Hemphill ‘Making human-centred design more human’

April 6, 2020
33
 MIN

Senongo Akpem ‘Cross-Cultural Design’

April 4, 2020
40
 MIN

The Big Remote ‘Sophie Lovett’

March 31, 2020
22
 MIN

The Big Remote – Matthew Voshell

March 25, 2020
32
 MIN

The Big Remote – Dr John Curran

March 25, 2020
31
 MIN

Amy Bucher ‘Understanding Behaviour Change Design and how it co-exists and compliments other design disciplines’

March 24, 2020
2
 MIN

Introducing The Big Remote

March 24, 2020
16
 MIN

Introducing ‘Global Jams Podcast’

March 18, 2020
53
 MIN

Sam Ladner ‘Working with Cross-Functional Teams’

March 17, 2020
30
 MIN

Talking Shop #006 – Design Politics 2020 goes virtual

March 15, 2020
41
 MIN

Douglas Ferguson ‘Beyond the Prototype’

March 11, 2020
41
 MIN

Stefan Stern ‘Finding ‘The Why’ in Leadership’

March 7, 2020
34
 MIN

Rebecca Cooper & Mandy Rogers ‘Leading Women in Product’

February 25, 2020
37
 MIN

Lou Downe – ‘Good Services’

February 13, 2020
43
 MIN

Raven Kaliana ‘Examining trauma and using puppetry as a transformative tool’

February 10, 2020
15
 MIN

Talking Shop #005 – Our Conference is LIVE!

January 31, 2020
9
 MIN

Jon Colman ‘What Design Managers look for within graduate portfolios at Intercom’

January 23, 2020
41
 MIN

Michael J. Metts & Andy Welfle – ‘Writing Is Designing’

January 9, 2020
41
 MIN

Scott Smith ‘How to Future’

January 7, 2020
58
 MIN

Genevieve Bell ‘Anthropology, cybernetics, and establishing a new branch of engineering at ANU’

December 20, 2019
54
 MIN

Talking Shop #004 – Christmas Special

December 18, 2019
44
 MIN

Ewan McIntosh ‘Creating the Space for Learning’

December 16, 2019
34
 MIN

Robert Morais ‘The Value of Business Anthropology’

December 3, 2019
23
 MIN

Talking Shop #003

November 19, 2019
21
 MIN

Jonathon Colman ‘Building world class Design teams’

November 12, 2019
34
 MIN

Theresa Neil ‘Designing Digital Therapeutics’

November 5, 2019
55
 MIN

Joe Macleod ‘Designing Closure Experiences’

October 29, 2019
32
 MIN

Alan Smith ‘Helping businesses design value with Strategyzer’

October 24, 2019
28
 MIN

Laetitia Mimoun ‘Inbetween states’

October 21, 2019
24
 MIN

Zoë Murray ‘Moving careers into Design Research’

October 15, 2019
29
 MIN

Melanie Rayment ‘Using Service Design to deliver improved experiences for vulnerable children’

October 11, 2019
15
 MIN

SDGC19 Special / Laura Lorenzo ‘What to do when your workshop is considered a taboo topic’

October 11, 2019
16
 MIN

SDGC19 Special / Antonio Starnino & Antonio Iadarola ‘Designing innovation spaces’

October 10, 2019
17
 MIN

SDGC19 Special / Josina Vink ‘Making the invisible, visible’

October 10, 2019
15
 MIN

SDGC19 Special / Marc Stickdorn ‘Customer Journey Map Ops’

October 10, 2019
53
 MIN

Lisa Welchman ‘Managing Chaos’

October 4, 2019
31
 MIN

Ben Crothers ‘People not pixels’

October 1, 2019
32
 MIN

Talking Shop #002

September 24, 2019
32
 MIN

Dana Chisnell ‘Design for all: Using Design to improve civic outcomes for the US Government’

September 12, 2019
25
 MIN

Aiden McGale ‘Advice on landing your first design job’

September 3, 2019
35
 MIN

Kim Goodwin ‘Decision Systems and their role in enabling human centeredness to occur within organisations’

August 22, 2019
39
 MIN

Ariel Waldman ‘Hacking Science for Collaboration’

August 20, 2019
20
 MIN

Talking Shop #001

July 31, 2019
30
 MIN

Eva PenzeyMoog ‘Designing against domestic violence’

July 23, 2019
43
 MIN

Gretchen Anderson – Mastering Collaboration

July 16, 2019
24
 MIN

Derek Horn ‘Undesigned world’

July 3, 2019
27
 MIN

Phil Laufenberg ‘Unpicking Henry Ford’s ‘A faster horse’ quote’

June 19, 2019
52
 MIN

Leah Buley & Aarron Walter – ‘InVision’s Design Maturity Model’

June 4, 2019
32
 MIN

Jack Wilkinson & Phil Balagtas ‘A Primer for Designing a Speculative Future’

May 28, 2019
35
 MIN

Majid Iqbal ‘Thinking in Services’

May 21, 2019
30
 MIN

Georgie Smallwood ‘N26 – Building the financial foundations of the future of neo-banking’

May 19, 2019
35
 MIN

Anne Galloway ‘Speculative Design and Glass Slaughterhouses’

May 14, 2019
22
 MIN

Jason Prowd ‘Unpacking product metrics’

May 7, 2019
24
 MIN

Roman Pichler ‘Exploring product strategy success factors through a Design lens’

April 30, 2019
28
 MIN

Doug Powell ‘Building a global Design capability and mindset at IBM’

April 23, 2019
28
 MIN

Aaron Dignan ‘Brave New Work’

April 16, 2019
27
 MIN

Kate Dawson ‘Redesigning how we educate and communicate sexual education’

April 9, 2019
29
 MIN

Aleth Gueguen ‘Looking at Design through a GDPR lens’

April 2, 2019
29
 MIN

André Schaminée ‘Designing with and within public organisations’

March 26, 2019
29
 MIN

Jo-Anne Bichard ‘What the Anthropologist sees: Public toilets as cultural spaces’

March 14, 2019
28
 MIN

Nick Coster ‘Unpacking NPS’

March 12, 2019
48
 MIN

Jeff Gothelf ‘The cannonball effect’

February 26, 2019
36
 MIN

Matiu Bush ‘Life, Death, and Using Design in Health and Aged Care’

February 12, 2019
43
 MIN

Liz Fosslien ‘No hard feelings: Emotions in Design’

January 29, 2019
27
 MIN

Brendan Dawes ‘Working at the intersection of People, Objects & Technology.’

January 15, 2019
30
 MIN

Dr. John Curran ‘Two tribes go to war. Dealing with conflict as part of Design.’

December 18, 2018
31
 MIN

Gerry McGovern ‘Top Tasks; A method for understanding peoples product and service requirements’

December 4, 2018
29
 MIN

Hazel White & Mike Press ‘Making a difference through design’

November 20, 2018
19
 MIN

Andy Polaine ‘Mindful Service Design’

November 6, 2018
47
 MIN

Steve Portigal ‘Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories’

October 23, 2018
23
 MIN

John Thackara ‘Designing for all of life, not just human life’

October 9, 2018
41
 MIN

Frank Long ‘Designing a Design Culture to empower richer social outcomes’

September 25, 2018
46
 MIN

Marc Stickdorn and Adam Lawrence ‘A Service Design 360’

September 11, 2018
32
 MIN

Sarah Drummond ‘Kicking-starting a design revolution’

August 28, 2018
35
 MIN

Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’

August 14, 2018
30
 MIN

Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’

July 31, 2018
52
 MIN

Gerry McGovern ‘The repositioning of trust in society’

Featured Hosts—

We are so proud of our amazing hosts at This is HCD. All of us are practicing change-makers.

Interested in being a guest?

Gerry Scullion

Founder of This is HCD

Gerry is the Founder of This is HCD and is based in Ireland.

Melanie Rayment

Director at The Australian Centre for Social Innovation

Melanie is Host of Moments of Change, and based in Australia.

Adrienne Tan

CEO of Brainmates

Adrienne is host of ProdPod and based in Australia.

Jay Hasbrouck

Author of Ethnographic Thinking: From Method to Mindset

Jay is host of EthnoPod and based in the US.

Gerry McGovern

Author of World Wide Waste, and creator of Top Tasks method

Gerry is host of World Wide Waste the podcast, and is based in Ireland.