Access Journey Map Essentials, Service Blueprint Essentials plus Stakeholder Map Essentials course.
Access Journey Map Essentials, Service Blueprint Essentials plus Stakeholder Map Essentials course.
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These are fulll video-courses and available to start from today.
These are amazing videos for people at all levels but most applicable to people looking to get up to speed quickly.
You have access to all materials for 365-days.
Get Certificates of Completion for all courses.
Bundle Deal and Save 30% on out top courses, Journey Map Essentials + Service Blueprint Essentials + Stakeholder Map Essentials.
RRP Value €427. Save €128
Journey Mapping is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the experiences faced by people navigating an organisational ecosystem. In this course, we will cover all aspects of how you can use the method of 'mapping' to cover areas such as customer journey mapping, user journey mapping, employee journey mapping.
Blueprinting is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the person using the product or service but also what needs to happen in the organisational ecosystem in order to enable this to happen.
In this course we reference heavily Journey Maps and the interrelationship with blueprints.
Learn about how to create a Stakeholder Map, that helps with clarification of roles and relationships, bring deeper understanding of needs and demonstrate the level of importance regarding the success/failure of a service.
Module 1
What is Journey Mapping
Module 2
History of Journey Mapping
Module 3
8-Killer Aspects
Module 4
Zooming in and Out
Module 5
Dichotomy of Maps
Module 6
Design Challenge
Module 7
Over the Shoulder video of Gerry building out a map
Module 8
Templates & Resources
Module 9
Digitising your Maps
Module 1
Exploring Service Design and the role of Blueprints.
Module 2
Introducing Blueprints.
Module 3
Typology of a Blueprint.
Module 4
Kicking-off your Blueprint.
Module 1
What is Stakeholder Mapping
Module 2
When to use a Stakeholder Map
Module 3
Step by Step in creating a map
Module 4
Resources and other learning
This is special bundle deal is perfect for anyone looking to up their visualisation skills. It's perfect for those new to mapping user, employee or other stakeholder journeys. You do not need any experience in Design to take this course. It will take you from 'no-knowledge' to be able to complete your first journey map, blueprint or stakeholder map. We have people attend from backgrounds in UX, Service Design, CX, Business Analyst, User Interface Design, Product Management etc.
Not at all. Gerry believes that this course is a perfect prelude to any of our flagship Service Design courses, and introduces you to service design theory.
For the optimal experience, it's best you have access to a working computer so you can engage with the live and interactive workshop within the Journey Map Essentials course. A high-internet speed connection + webcam are the two suggested items to get the most out of the course.
Please get in touch with us at gerry@thisishcd.com - and we will be more than happy to help you!
100% video based courses and ready to start today.
You’ll receive emails about this course as well as related future courses. Opt out at any time.
Journey Mapping essentials is the perfect crash course to get a broad overview of journey mapping. In a few short (and fun) hours, we learned the mechanics and components of journey maps. I highly recommend this course. Definitely worth it!
Elisha Goodman, Service Designer from New York, USA