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Visualisation Methods for Change-Makers
Access Journey Map Essentials, Service Blueprint Essentials plus Stakeholder Map Essentials course plus (coming soon) Root Cause Analysis, Value Proposition Design and Business Model Design
Access Journey Map Essentials, Service Blueprint Essentials plus Stakeholder Map Essentials course plus (coming soon) Root Cause Analysis, Value Proposition Design and Business Model Design
You’ll receive emails about this course as well as related future courses. Opt out at any time.
Available now.
These are fulll video-courses and available to start from today.
Level.
These are amazing videos for people at all levels but most applicable to people looking to get up to speed quickly.
Access.
You have lifetime access to all materials.
Certificates.
Get Certificates of Completion for all courses.
What you get
About Journey Map Essentials Course
Journey Mapping is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the experiences faced by people navigating an organisational ecosystem. In this course, we will cover all aspects of how you can use the method of 'mapping' to cover areas such as customer journey mapping, user journey mapping, employee journey mapping.
About Service Blueprint Essentials Course
Blueprinting is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the person using the product or service but also what needs to happen in the organisational ecosystem in order to enable this to happen.
In this course we reference heavily Journey Maps and the interrelationship with blueprints.
About Stakeholder Map Essentials Course
Learn about how to create a Stakeholder Map, that helps with clarification of roles and relationships, bring deeper understanding of needs and demonstrate the level of importance regarding the success/failure of a service.
What You’ll Learn
About Journey Map Essentials Course
Module 1
What is Journey Mapping
Module 2
History of Journey Mapping
Module 3
8-Killer Aspects
Module 4
Zooming in and Out
Module 5
Dichotomy of Maps
Module 6
Design Challenge
Module 7
Over the Shoulder video of Gerry building out a map
Module 8
Templates & Resources
Module 9
Digitising your Maps
About Service Blueprint Essentials Course
Module 1
Exploring Service Design and the role of Blueprints.
Module 2
Introducing Blueprints.
Module 3
Typology of a Blueprint.
Module 4
Kicking-off your Blueprint.
About Stakeholder Map Essentials Course
Module 1
What is Stakeholder Mapping
Module 2
When to use a Stakeholder Map
Module 3
Step by Step in creating a map
Module 4
Resources and other learning
Questions
Who is this bundle deal/course for?
This is special bundle deal is perfect for anyone looking to up their visualisation skills. It's perfect for those new to mapping user, employee or other stakeholder journeys. You do not need any experience in Design to take this course. It will take you from 'no-knowledge' to be able to complete your first journey map, blueprint or stakeholder map. We have people attend from backgrounds in UX, Service Design, CX, Business Analyst, User Interface Design, Product Management etc.
Do I need to know about Service Design or UX?
Not at all. Gerry believes that this course is a perfect prelude to any of our flagship Service Design courses, and introduces you to service design theory.
Will I need a computer?
For the optimal experience, it's best you have access to a working computer so you can engage with the live and interactive workshop within the Journey Map Essentials course. A high-internet speed connection + webcam are the two suggested items to get the most out of the course.
Have a question not listed here?
Please get in touch with us at gerry@thisishcd.com - and we will be more than happy to help you!
100% video based courses and ready to start today.
Visualisation Methods for Change-Makers
You’ll receive emails about this course as well as related future courses. Opt out at any time.
What You’ll Get
- 6-hours of videos
- Community Access for 365 days
- Q&A sessions
- Access to Journey Map Essentials + Service Blueprint Essentials + Stakeholder Map Essentials course
- Certificate of completion(s)
Journey Mapping essentials is the perfect crash course to get a broad overview of journey mapping. In a few short (and fun) hours, we learned the mechanics and components of journey maps. I highly recommend this course. Definitely worth it!
Elisha Goodman, Service Designer from New York, USA