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Erika Hall ‘Speed: the most important factor in the customer / user experience’
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Erika Hall ‘Speed: the most important factor in the customer / user experience’
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Episode shownotes
This episode was brought to you by This is Doing – Design & Innovation Online Learning
In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we’ve ruined web design, and if we have, what do we do about it?
About Erika
Erika Hall is the co-founder of Mule Design and the author of two books, Just Enough Research and Conversational Design. In her design consulting practice, she helps organizations ask deeper questions and work more collaboratively across disciplines. Her ongoing personal project is identifying new ways to visualize the ethical dimensions of design decisions.
Episode Transcript
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