Erika Hall ‘Speed: the most important factor in the customer / user experience’

In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we’ve ruined web design, and if we have, what do we do about it?

About Erika

Erika Hall is the co-founder of Mule Design and the author of two books, Just Enough Research and Conversational Design. In her design consulting practice, she helps organizations ask deeper questions and work more collaboratively across disciplines. Her ongoing personal project is identifying new ways to visualize the ethical dimensions of design decisions.

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