Podcast Episode
Getting Started 5: Your first conversations
You can listen to a hundred episodes about Human Centered Design and it won't land until you've heard a real person describe a service you work on. Gerry's challenge: talk to three people this month. In this episode: - Who to talk to, and who to ask when you can't reach the public - Five questions you can use word for word - Why you ask about the past, not the future - The one question that does most of the work Try this: book one twenty-minute conversation and put it in the diary.
Guest
Gerry Scullion
Head of Service Design
Dublin, Ireland
Gerry Scullion is a human-centred service design practitioner based in Dublin, Ireland. He is the founder and CEO of Humana Design, trading as This is HCD, working primarily with government and public sector clients internationally, and the host of the This is HCD podcast, which has passed 1.7 million downloads across more than 140 countries. He has trained over 3,000 practitioners, and his book This is Human-Centred Design is out with BIS Publishers in February 2027.
View Directory Profile →Show Notes
You can listen to a hundred episodes about Human Centered Design and it won't land until you've heard a real person describe a service you work on. Gerry's challenge: talk to three people this month.
In this episode:
- Who to talk to, and who to ask when you can't reach the public
- Five questions you can use word for word
- Why you ask about the past, not the future
- The one question that does most of the work
Try this: book one twenty-minute conversation and put it in the diary.
In this episode:
- Who to talk to, and who to ask when you can't reach the public
- Five questions you can use word for word
- Why you ask about the past, not the future
- The one question that does most of the work
Try this: book one twenty-minute conversation and put it in the diary.
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