Podcast Episode
Getting Started 6: Listening, and what comes next
The last episode of the season covers the part that makes conversations work: keeping quiet. Gerry explains how to take notes that keep people's own words, what to do if the conversations aren't happening, and where to go next. In this episode: - Why the best answers come after the silence - Taking notes in their words, not your summary - The one line that turns a chat into research - Making it smaller when life gets busy - What comes next on This is HCD Try this: after your first conversation, reply to any of Gerry's emails with the one thing that surprised you.
Guest
Gerry Scullion
Head of Service Design
Dublin, Ireland
Gerry Scullion is a human-centred service design practitioner based in Dublin, Ireland. He is the founder and CEO of Humana Design, trading as This is HCD, working primarily with government and public sector clients internationally, and the host of the This is HCD podcast, which has passed 1.7 million downloads across more than 140 countries. He has trained over 3,000 practitioners, and his book This is Human-Centred Design is out with BIS Publishers in February 2027.
View Directory Profile →Show Notes
The last episode of the season covers the part that makes conversations work: keeping quiet. Gerry explains how to take notes that keep people's own words, what to do if the conversations aren't happening, and where to go next.
In this episode:
- Why the best answers come after the silence
- Taking notes in their words, not your summary
- The one line that turns a chat into research
- Making it smaller when life gets busy
- What comes next on This is HCD
Try this: after your first conversation, reply to any of Gerry's emails with the one thing that surprised you.
In this episode:
- Why the best answers come after the silence
- Taking notes in their words, not your summary
- The one line that turns a chat into research
- Making it smaller when life gets busy
- What comes next on This is HCD
Try this: after your first conversation, reply to any of Gerry's emails with the one thing that surprised you.
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