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Monthly themes

You bring the questions. The podcast answers them.

Coming up in DecemberFrom the HCD team

Nobody Designed This

Each month the podcast takes on one theme. Ask your question, tap Same here on the ones you share, and the most shared get answered on air.

December 2026 · 0 questions

About this theme

Why do organisations that say they put people first keep building services that don't?

Most services that let people down weren't built badly on purpose. Often nobody designed them at all. Post what you've seen or what you're stuck on, tap Same here on the posts you recognise, and the most shared get answered on air.

From the book: Chapter 1: Every service is designed by someone

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This month’s four episodes

  1. Week 1 · Inclusion

    The phone line

    Who can use your service easily, and who gets left out?

    Principle: Inclusion

  2. Week 2 · Systems

    The form that worked

    Have you fixed one part of a service and watched it break another?

    Principle: Systems

  3. Week 3 · Power

    Consultation theatre

    Have you asked people for input and then seen it ignored? Who made the final call?

    Principle: Power

  4. Week 4 · Trust

    It's the form's fault

    Seen someone blamed for a service that confused them? Send us your best "nobody designed this" example.

    Principle: Trust

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