Service Architecture for Public Organisations
Help you learn, design and build and implement a service architecture. Build the skills, mindset, and governance structures needed to transform how public services are designed, delivered, and sustained.
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Trainer
Gerry Scullion
Trainer
Marc Stickdorn
Overview
This 12-week hybrid course is designed for people working across the transformation of public services—whether you’re in policy, operations, digital, or strategy. Service architecture is the invisible structure that holds services together. Without it, public services become fragmented, inconsistent, and difficult to govern. Through online modules, live coaching, and in-person workshops, this course will build your understanding of service architecture from the ground up—equipping you with the language, tools, and structures needed to align services around citizens and deliver measurable impact. You’ll also be supported in applying this thinking inside your own organisation, with a focus on coaching, governance, and sustainable change.
What you'll learn
1. Understanding Service Architecture in the Public Sector
Explore what service architecture is, why it matters, and how it underpins joined-up service delivery. Learn how to apply layered thinking to public services and move beyond single touchpoints to whole-system clarity.
2. Mapping and Modelling Public Service Systems
Gain practical tools for mapping service journeys, relationships, platforms, and responsibilities. Learn how to create blueprints, capability maps, and architectural models that make complexity visible and actionable.
3. Embedding Architecture Through Governance and Coaching
Go beyond theory with tailored support for embedding service architecture inside your organisation. Develop governance models, define ownership structures, and learn coaching techniques to support cross-functional teams and drive adoption.
What you'll get
• 2 x in-person workshops for deep-dive collaboration and application
• Weekly live coaching and Q&A sessions
• Access to a curated toolkit for mapping and modelling service architecture
• Real-world case studies from public sector organisations
• A capstone project to apply learning in your organisation
• Certificate of completion and continued alumni network access
Frequently asked questions
Who is this course for?
This course has been created for anyone interested in learning transforming public services.
Do I need to know about Service Design?
Yes and No. Meaning, it is not a deal breaker if you know absolutely nothing about service design theory, but it would be advantageous if the organisation has started to dip their toe into the waters of service improvement using Design.
Will I need a computer?
For the optimal experience, it's best you have access to a working computer so you can engage with the content and engage with the application.
Have a question not listed here?
Please get in touch with us at support@thisishcd.com - and we will be more than happy to help you!
Interested in this course?
Let's talk about running it for your team
We deliver Service Architecture for Public Organisations on-site or online, tailored to your organisation. Book a free 15-minute call with Gerry Scullion to talk through dates, group size, and what you want your team to walk away with.
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