Trauma Informed Service Design with Gerry Scullion and Rachael Dietkus
Explore how trauma awareness can transform the way we design safer, more respectful and healing-focused services.
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Trainer
Gerry Scullion
Trainer
Rachael Dietkus
Overview
This one-day course offers a powerful introduction to trauma-informed service design. Co-led by Gerry Scullion (This is HCD / Humana Design) and Rachael Dietkus (Licensed Clinical Social Worker and design researcher), the workshop is rooted in a belief that design can be a healing practice when done thoughtfully. You’ll explore how trauma shows up in service experiences, how it can be unknowingly reactivated through poor design, and how to bring care, safety, and awareness into your design practice. The course includes frameworks, personal reflection, and practical tools to embed trauma-informed principles into everyday service design.
What you'll learn
1. Understanding Trauma in the Context of Design
Gain a foundational understanding of what trauma is, how it manifests in people and systems, and why it matters in service design. You’ll explore key definitions and the impact of trauma on individuals and communities—especially in marginalised or high-stakes settings.
2. Principles of Trauma-Informed Design Practice
Learn the six key principles of trauma-informed care—safety, trust, peer support, collaboration, empowerment, and cultural responsiveness—and how to apply them meaningfully in design. We’ll explore where trauma may be triggered unintentionally in the design process.
3. Practical Tools and Self-Reflection for Designers
Discover how to work in trauma-aware ways, including consentful research, harm-reduction approaches, and reflective practice. You’ll leave with tools for your own wellbeing and for fostering safer experiences for others in your projects.
What you'll get
• One full day of in-person, co-facilitated training with leaders in the field
• A workbook with exercises, frameworks, and reading resources
• Guided reflection activities to support personal and professional growth
• Printed certificate of completion posted to your address
• Access to a post-course resource library curated by Gerry and Rachael
Frequently asked questions
Who is this course for?
This course is for anyone working in service design, UX, community engagement, health, public services, or social impact roles. It’s especially suited for those working with vulnerable populations or sensitive subject matter.
Do I need to have experience in service design or trauma work?
No prior experience is required. The course is beginner-friendly and sensitive to the varying levels of familiarity with both design and trauma concepts. It’s okay if this is your first exposure—we guide you gently through it.
Will I need a computer?
No. All materials will be provided on the day. You may wish to access additional resources afterward, but nothing is required during the course itself.
Have a question not listed here?
Please get in touch at support@thisishcd.com – we’re happy to help.
Interested in this course?
Let's talk about running it for your team
We deliver Trauma Informed Service Design on-site or online, tailored to your organisation. Book a free 15-minute call with Gerry Scullion to talk through dates, group size, and what you want your team to walk away with.
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