Completed Episodes
27. Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’
Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.
26. Gerry McGovern ‘The repositioning of trust in society’
Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...
25. Joey Zeledon ‘Touchy Feely: everyday things that inspire deeper empathy’
Welcome to another episode of 'This is HCD' coming direct to you from the city where dreams are made, New York City. I'm your host, Chirryl-Lee Ryan and in this episode I'm speaking to Joey Zeledon, an award winning designer...
24. Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’
Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.
23. Ivy Hornibrook ‘Moving From UX into Product Management’
Ivy Hornibrook will talk us through her career transition from UX into product management.
22. Faruk Avdi ‘What role can technology play in support of people suffering with mental health’
Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...
21. Victor Rodrigues ‘Building a Design capability inside Cochlear’
In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for...
20. Marc Stickdorn ‘Embedding Service Design into Organisations’
In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...
19. Jay Hasbrouck ‘The power of ethnographic thinking in Design’
In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or...
18. Jon Hicks ‘Understanding the differences between brand design and icon design’
Having worked with Jon many times over the years I can honestly say he's one of the best in the world at what he does so was incredibly happy to have him on the show.
17. Greg Bernarda ‘Designing businesses for the new world’
Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...
16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)
In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...
15. Chirryl-Lee Ryan ‘Does Design make things better?’
Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...
14. Rachael Mullins ‘Bring out your inner UX writer’
Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in...
13. Andy Polaine – ‘Is education broken?’ (Part 1)
In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".
12. Elizabeth Pek – ‘What makes a good designer?’
In today's episode, Adrienne and I catch up with Elizabeth Pek, the director of experience design at BT Financial, to discuss the topic "What makes a great HCD designer?" We cover the challenges of measuring great personality traits to look...
11. Eduardo Kranz – ‘The intersect of Service Design and User Experience Design’
In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day...
10. Gerry Gaffney (Live from FutureYou Sydney) ‘How forms reveal the true nature of an organisation’
In this episode, we take the time to peel back the layers and look uncover the true meaning and objectives of forms. We discuss, where forms are going and what we can do as practitioners to ensure that the organisations...
9. Cyril Secourgeon ‘The secrets of successful stakeholder engagement in large organisations’
We discuss the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust.
8. Panel Discussion ‘Diversity at work: understanding & breaking through the barriers’
The topic today is all about diversity in the workplace. We're going to be talking about all the different challenges and try and hack some of those and figure out why it still exists and where these challenges actually come...
7. Kirsten Mann – ‘Organisations are not designed to value Design’
In this episode, we caught up with Kirsten Mann, the VP of Product and Experience at Aconex. We discuss how organizations are not designed to value to design, a pretty large topic.
6. Jennifer Philippe – ‘Building HCD at Scale’
In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in...
5. Tarra Van Amerongen – ‘Why your idea never gets built. The story of business designers as the unsung hero of service design.’
In this episode, we get down into the nooks and crannies about what a business designer does, how it complements service design and activities and much, much more. This is a really insightful conversation. I hope you enjoyed as much as...
4: Barbara Spanton – ‘Disposable design and our obsession with the redesign’
We caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX Lead in Shopify and in this episode, we discuss the industry’s obsession with the redesign.
3. Megan Dell – ‘What does effective human centered design leadership look like?’
We get Megan’s perspective on what makes a good and bad leader and drill deeper into the organizational and cultural considerations that let the Human centered design methodology bloom.
2. Adrienne Tan – ‘How product management and service design co-exist’
In this episode, we speak with Adrienne Tan, Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations.
1: Anthony Quinn – ‘Dealing with career challenges, and increasing your influence as a designer in your organisation’
Anthony Quinn, Principal, Dynamic4, wants a world that's more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that...