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This option follows a Group Coaching type approch.
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Led by Richard McMurray, this community launches on April 1 2024. This community is perfect for anyone looking to learn more about Journey Management, and also connect with other people who are implementing this in their organisations.
Basic Membership
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Join the online community and stay up to date with everything inside the community. Connect and message other designers just like you.
VIP - Changespace
Save €39 by paying annually.
Led by Gerry Scullion, this community meets monthly, and is a safe space for practitioners to connect and provide career support to each other.This option follows a Group Coaching type approch.
VIP - Journey Management
Save €20 by paying annually.
Led by Richard McMurray, this community launches on April 1 2024. This community is perfect for anyone looking to learn more about Journey Management, and also connect with other people who are implementing this in their organisations.
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All Episodes
Eriol Fox 'Diversity in Design'
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Today on the show, we have Eriol Fox, someone I recently connected not on Twitter, but within the This is HCD Slack channel. Eriol describes themselves as a human rights centred and humanitarian designer and is one of those designers that makes many of us quite enviable. They can work with organisations in pretty much any area of Design from workshop facilitation through to UX Research, prototyping - they are pretty much an all-rounder!
Kataraina Davis 'Designing with Māori knowledge'
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In this episode, we hear about Kataraina's passion for ensuring a culturally responsive way of being and working, particularly for the Indigenous people of New Zealand – Ngai Māori.
Richard Gahagan 'Getting organisational culture right when hiring or being hired'
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Hello and welcome to the first official episode of The Culture Cast podcast, I am your host for this episode, Gareth Burton. In this episode, I will speak with Richard Gahagan, about all things organisational culture.
Joanna Peel 'My journey from full-time employment to a Masters course, to my first UX role'
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Today on the show we have Joanna Peel, a recent graduate in the area of interaction design in Ireland. We speak about the process that Joanna recently went through post leaving her masters, what she found to be helpful and how she managed to land not one, but two jobs - which is no mean feat in the current world that we find ourselves in.
Dr. Lucretia Berry 'Many Hues. One Humanity.'
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Today on the show, we have Dr Lucretia Berry, Co-Founder of Brownicity, an organisation based in the US that is dedicated to advocacy and education and support for racial healing and antiracism.
Laura Kalbag 'Privacy & Accessibility for Everyone'
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Today on the show, we have Laura Kalbag, a wonderful Designer and co-founder of Small Technology Foundation, an organisation focussed on building a more rights-respecting web. They’ve produced some really great things, one of the tools that I use from them is a privacy tool called Better (check it out)
Beth Stensen 'Netlife’s journey to be a Earth Experience digital consultancy'
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Netlife is one of Norway’s digital pioneers, having focused on usability and user experience when it was not exactly fashionable.
Emma Jones 'Project F - Working to correct the gender imbalance in the tech industry'
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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
Kim Mackenzie Doyle 'Designing for the future with children and schools at the Center'
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Today on the show we have Kim Mackenzie Doyle, a name that will be familiar to all of the Irish Design community...
Nick Evanson 'Big Data growth is not sustainable'
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By 2035, it is estimated that there will be more than 2,000 zettabytes of data produced globally. Based on current storage pricing, 2,000 zettabytes would cost $58 trillion to store. The global economy is currently worth about $80 trillion. The pace and quantity of data production is not even remotely sustainable.
David Dylan Thomas 'Designing with/for Cognitive Bias'
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In this episode, I am delighted to welcome David Dylan Thomas, author of the new book from A Book Apart, Designing for Cognitive Bias
Jono Alderson ‘The unseen cost of poor web design’
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The growth in webpage size over the years has been astounding. It is driven by a culture of delivery, a project mindset, and a feeling that the Web is this unlimited space where you can essentially do anything you want without consequences.
Diarmuid Gavin ‘Digging into the world of Garden Design and what Service Design can learn from it’
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In this episode, I speak with Irish garden designer and tv personality - Diarmuid Gavin.
Donna Spencer ‘Jumping into the world of Information Architecture’
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I am delighted to welcome Melbournian, Donna Spencer, a name that should be familiar to many Information Architects around the world.
Pinar Guvenc ‘Understanding Architecture’s role in designing inclusive spaces’
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Today on the show, is Pinar Guvenc, Partner at SOUR, an architectural and design firm based in Brooklyn, New York
Summer Howarth ‘Co-designing a new architecture of learning’
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Welcome to a new episode of Moments of Change with Melanie Rayment.
Dr Jane Hession & Ronan Healy ‘The Power of Play’
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We speak about how they are using Lego Serious Play to help enable bigger and more meaningful conversations for their clients.
Kelly Ann McKercher ‘Doing co-design for real’
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In this episode of Moments of Change, Melanie Rayment speaks with the wonderful Kelly Ann McKercher.
Jared Spool ‘We will run out of things. We will run out of time.’
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Climate change is not seen by most as an immediate crisis, so we don’t act with urgency. The digital world is fairly blind to what needs to be done because in digital design we don’t think deep, broad and wide enough. Jared challenges us to think longer and broader and deeper, to think more connectedly on an earth experience level.
Aral Balkan ‘Unpacking design’s role in surveillance capitalism (and beyond)’
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Today on the show, we have Aral Balkan - a cyborg rights activist, who is on a mission to spread the word about surveillance capitalism.
Vimla Appadoo ‘Diving Deep into the world of Culture Design’
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In this episode, I had a really enjoyable conversation with the wonderful Vimla Appadoo, Co-Founder and Chief Cultural Officer for Honey Badger.
Bas Raijmakers ‘How do we take a global perspective on HCD while respecting local differences’
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Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam.
Chris Coyier ‘Easy to design, hard to use’
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Chris Coyier talks to Gerry McGovern about how many of the tools and resources out there make it easy for developers and designers to create bloated, heavy, energy-sapping digital designs. Chris says we need new thinking and new tools that clearly indicate when we are making design decisions that are bad for the user and bad for the planet.
Dr Joanna Choukeir ‘Leading place-based design for health and wellbeing’
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In this episode of Moments of Change with Melanie Rayment, Melanie speaks with the new Director of Design and Innovation at theRSA.org (Royal Society of Arts) about her experience in leading Design to enable positive outcomes for people.
Rafa Sardina '15-Grammy Award Winner Producer; How technology has affected the songwriting process and creation of music, and what Design can learn from it'
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In this episode, I connect with a former producer of mine, that I was lucky enough to work with way back in 2006-2008, Rafa Sardina. 60-time Grammy-nominated, 15-time winner. With a client list that looks like the most celebrated artists of the last 100 years, that include Michael Jackson, Lady Gaga, Dr Dre, Beyonce, Stevie Wonder, Celine Dion, and everyone’s favourite singer, Susan Boyle.
Geke Van Dijk ‘Design Research for meaningful change’
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Today on the show, is Geke Van Dijk, co-founder and strategy director of https://www.stby.eu/ in Amerstasm and London and is Chair of the Dutch Chapter of the Service Design Network and also Co-Founder of The Reach Network a network of human-centred design agencies centred on service innovation.
Bulelani Mfaco ‘Surviving on the margins of society’
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In this episode, I speak with Buelani Mfaco, an South African asylum seeker and activist based in Ireland – he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick.
The Big Remote – Jeroen Spoelstra
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In this episode Jeroen Spoelstra talks to Andy about his and his partner’s decision to relocate to a small pueblo in the Spanish Pyrénées and set up Unbeaten Studio and to be a mountain bike guide, and what lockdown meant for their life and work that was already set up as a remote service.
Tutti Taygerly ‘Design Leadership’
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In this episode Tutti Taygerly describes her own journey from an eclectic education to design leadership at Facebook and now design leadership coaching that forms the core of her work.
Erika Hall ‘Speed: the most important factor in the customer / user experience’
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In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we’ve ruined web design, and if we have, what do we do about it?
Global Jams – Jamming remotely at #GSJam 2020 featuring the Dubai Jam team
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The Global Jams are the world’s biggest service design thinking and doing events. In the Global Jams Podcast we share the latest perspectives on running successful Jams, sprints and hacks.
Karen Peeters ‘Discovering digital reliability and quality: the Toyota story’
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What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job?
Olive Minor ‘Covid-19 What the anthropologist sees’
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Olive lives in Seattle, and previously worked for Oxfam in West Africa, where she used her anthropological expertise amongst many things to understand how culture shaped attitudes to Ebola.
Shanti Mathew ‘Partnering to build better lives’
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In this episode, I speak with Shanti Mathew, Deputy Director of Public Policy Lab, a nonprofit innovation lab based in New York. Shanti’s mission is to use collective power to build better lives through government.
The Big Remote – Katie Long
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Katie Long, Design Connector at Fjord, describes what it was like to have COVID-19 while far away from home, “jellyfish brain”, and how she and her flatmates entertained themselves during quarantine.
Rita Denny ‘Reflections on changes in ethnographic praxis’
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Take a break from video chat and listen in on my conversation with Rita Denny! We chat about how EPIC is pivoting for their conference this year in light of COVID-related restrictions, as well as changes in ethnographic praxis overall. We also touch on the early bias toward psychology in industrial research, the illusion of the sovereign and rational decision-making customer, the advantages ethnographers have as both insiders and outsiders in their organizations, and the opportunity to observe social change as it occurs in our current disruptive moment.
Chris Gray ‘Dealing with PTSD as a result of working as a social media content moderator’
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In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation.
Jeff Sussna ‘Services as a chain of promises’
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In this episode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a “chain of promises.”
Rebekah Murphy ‘My journey from Scrum Master to UX Designer’
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Today on the show we have Rebekah Murphy a UX Designer based in Sydney, Australia. I met Rebekah early last year and met a few times in a mentorship capacity.
Eric Meyer ‘Overcoming complexity’s invisible force’
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Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design, of thinking deeply about how things work for everyone – not simply how beautiful they look.
The Big Remote with ‘Jakob Schneider’
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In this episode, Gerry Scullion speaks with Jakob Schneider from Köln, Germany. Jakob is Creative Director at KD-1 and Co-Founder of More than Metrics in Austria. We chat about how Jakob’s design agency is handling the pandemic, how it’s changing the way they work, and also how he’s juggling work and home life – now that the two are entwined.
The Big Remote – John Thackara
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In this episode, Gerry Scullion speaks with the wonderful, John Thackara. In this episode, they speak about eating soil, discussing its connectedness to everything, composting and worm zoos and also how the pandemic has affected John and his work now – and in the future.
Meg Pagani ‘Recipes for social impact’
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This podcast is recorded in Australia on the traditional lands of the Gadigal people of the Eora Nation.
The Big Remote – Adam Rotmil
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In this episode, Andy Polaine chats to Adam Rotmil, Interaction Design Craft Lead at Fjord’s Washington D.C. Studio, about bringing home the project Kanban, changes in work, life, cooking and salvaging an Erik Spiekermann limited edition print from the rain.
Dr. Daniel Beunza ‘Challenging ‘normality”
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Hi, welcome to the Decoding Culture podcast on This is HCD. My name is John Curran and I’m your host. I’m a business anthropologist, executive coach and CEO of JC Associates, which is a consultancy that explores how culture shapes organisations and consumer behaviour.
Jeremy Keith ‘We’ve ruined the Web. Here’s how we fix it.’
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Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. In this session, I’m chatting with Jeremy Keith. Jeremy is a philosopher of the internet.
Christine Hemphill ‘Making human-centred design more human’
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Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer and trainer based in Dublin City, Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding design within organizations.
Senongo Akpem ‘Cross-Cultural Design’
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Senongo Akpem talks about how living in constantly shifting cultural and physical spaces has given him unique insight into the influence of culture on communication and creativity and forms the basis of his book, Cross-Cultural Design.
The Big Remote ‘Sophie Lovett’
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The Big Remote is a podcast of people’s remote stories, collaboration tips, remote life hacks, tips on entertaining yourself and your kids, personal stories and more, hosted by Andy Polaine and Gerry Scullion.
The Big Remote – Matthew Voshell
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In this episode Matthew Voshell, Head of Experience Design, Client Technology | FSO at EY joins Andy to share his tips and experience about managing a globally distributed team, and how the extroverts are handling the world of remote work.
About us
This is HCD was founded in Sydney, Australia in 2017 by Gerry Scullion but is now based out of Dublin, Ireland.
Our network produces content for people interested not only in design and innovation, but in the power of working together to make the world a better place. The world needs better designed physical and digital products, better-designed services, and better systems connecting all of these - fast.
Our intent is to help people design these new offerings and to help ensure that they meet the needs of the people using them.
Gerry Scullion
Based in Dublin, Ireland. Service Designer, Educator, Design Researcher and Interaction Designer. Gerry is the Former CEO of This is Doing. He runs courses on service design, UX design, Design Research. He is also a Pluralsight Author too.
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