Hi, LinkedIn connection!

Let me introduce myself and my business.

We help organisations deliver the value your customers are asking for

We help organisations bridge the gap between what customers expect and what they actually experience. Through practical training, coaching, and service design consultancy, we support teams to spot friction, redesign services, and deliver real value.
Whether you’re building internal capability or tackling bigger transformation, our work focuses on aligning your organisation around what truly matters to the people you serve.
If you’re curious to learn more about how we might work together, I’d love to connect.

Just some of our amazing clients

What our clients working with me

We create extremely personal and unique training experiences - that always deliver highly engaged and fun learning atmospheres for all.

We design and deliver our organisational course material around where your team is at on their journey

We design our course material to meet your team where they are—whether they’re just starting out or deepening existing skills. Every session is tailored to your context, ensuring the content is relevant, practical, and immediately applicable.

OUr TRAINERS

Globally recognised as thought-leaders in their areas of expertise

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Service Design

Service design helps organisations improve how their services work across channels, teams, and systems. It focuses on designing around the whole experience—not just individual touchpoints—ensuring services are seamless, effective, and people-centred.

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Design Research

Visual tools like journey maps, service blueprints, and ecosystem maps make complexity visible. They help teams align, spot gaps, and find opportunities for improvement by mapping the real experiences of customers and staff.

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Visualisation

Design research helps uncover the needs, behaviours, and motivations of users. It moves beyond assumptions, using interviews, observations, and fieldwork to inform better decisions and more relevant solutions.

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Human Centered Design

Human-centered design is a mindset and process that puts people at the heart of problem-solving. It values empathy, inclusion, and iteration—ensuring that solutions are built with, not just for, the people they’re meant to serve.

Start the conversation off

Let's have a coffee

Book a free 15-minute call with Gerry Scullion, founder of The Human Centered Design Network, to explore tailored training options for your design team in service design, research, and human-centred practice.

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Thank you

Thanks for reaching out. We will get back to you soon.
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Want to reach out directly?

Feel free to get in touch with us directly via email or WhatsApp—whatever’s easiest for you.