Wahid bin Ahsan

Wahid bin Ahsan is a UX strategist, applied researcher, and human-centered design (HCD) leader from Bangladesh with over two decades of experience. He works at the intersection of design practice, research, and capacity-building, delivering inclusive, evidence-based solutions while mentoring the next generation of practitioners.

As Co-founder of Userhub, Wahid leads projects that integrate service design, applied research, and systems thinking to address complex social, civic, and organizational challenges. He has worked with NGOs, government agencies, development organizations, and private-sector teams to improve accessibility, strengthen user trust, and design services that are functional, culturally relevant, and sustainable. His expertise spans UX audits, WCAG accessibility evaluations, participatory design, and behavior-informed service redesign, often in multi-stakeholder contexts involving co-design workshops and in-field research with marginalized communities.

Wahid has authored more than 30 peer-reviewed and open-access publications (DOI-indexed, CC BY 4.0 licensed) on accessibility, civic technology, behavioral insights, and social innovation. Selected works include:

- WCAG 2.1 Audit of Bangladeshi E-Government Accessibility: A Maturity Model for Digital Inclusion
- LLM Chatbots in Academic Writing: Usability and Ethical Concerns Among Bangladeshi University Students
- The SEED Framework: An Evidence-Based, Human-Centered Approach to Solving Complex Social Problems
- Fraud Mitigation, Usability Challenges, and Financial Literacy in Mobile Financial Services for Rural Bangladesh
- Improving Adolescent Girls’ Well-Being Through Gender-Sensitive Sanitation in Suburban Bangladeshi Schools

He is the creator of the SEED Framework, a four-phase HCD model—Search, Explore, Evolve, Deliver—used in both client work and Userhub’s professional programs. These programs, including the Diploma in User Experience Design and the Certificate in Human-Centered Design, have trained hundreds of professionals through applied projects that frequently result in published case studies in the Userhub Journal, which Wahid edits.

His approach to education is rooted in practice: lessons from projects inform the curriculum, and research findings shape teaching. This ensures training prepares participants for real-world, often complex, design environments.

Beyond project delivery and education, Wahid contributes to policy and institutional strategy, advocating for the integration of HCD into governance, development programming, and large-scale technology design. His collaborations have led to recommendations for accessible digital services, gender-sensitive infrastructure, and inclusive policy frameworks.

Through public speaking, writing, and cross-sector partnerships, he advances the global conversation on ethical, context-aware design. His long-term goal is to help create self-sustaining, inclusive design ecosystems that empower communities, improve service delivery, and contribute to the UN Sustainable Development Goals.