Eva Olsson

Eva Olsson is a Senior Service Designer with 6+ years in service design, backed by over two decades of experience in project management, business analysis, and UX across industries including telecom, government, insurance, and utilities. Her practice is rooted in understanding real-world problems through data, research, and deep engagement with the communities being designed for. Eva is currently exploring agentic AI to support job leavers—designing systems that engage with vulnerability, foster user agency, and respond to complex emotional and practical needs. She’s known for crafting adaptive dashboards, prototyping flows, and facilitating collaborative design processes that surface insight and drive meaningful change. Eva brings strategic clarity, curiosity, and a commitment to designing tools that listen, evolve, and make space for users to feel seen and supported.