Susan Ramlet

Experience Strategist
Design Researcher
United States
Portfolio

Award-winning leader in User Experience and Digital Accessibility. I live at the intersection of science and art, which is where user experience impacts humans. I have 30+ years of experience creating technology solutions for human problems. I love enabling others to use technology to make life better.

I am a leader in experience strategy, architecture, human-centered design, design thinking, design research, and experience measurement. I am an effective and skilled workshop facilitator, untying gnarly knots. I've been in consulting roles for legal publishing, consumer products, marketing communications, medical technology, banking, insurance, and more. I serve on the State of Minnesota's Technology Advisory Council, co-leading a subcommittee on Customer Experience. I love exploring the problem space, unearthing the real opportunity to be solved for humans.

Work

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