Service Design

Bas Raijmakers ‘How do we take a global perspective on HCD while respecting local differences’

Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam.

/ August 11, 2020

Dr Joanna Choukeir ‘Leading place-based design for health and wellbeing’

In this episode of Moments of Change with Melanie Rayment, Melanie speaks with the new Director of Design and Innovation at (Royal Society of Arts) about her experience in leading Design to enable positive outcomes for people.

/ August 6, 2020

Global Jams – Jamming remotely at #GSJam 2020 featuring the Dubai Jam team

The Global Jams are the world’s biggest service design thinking and doing events. In the Global Jams Podcast we share the latest perspectives on running successful Jams, sprints and hacks.

/ June 22, 2020

Jeff Sussna ‘Services as a chain of promises’

In this episode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services...

/ May 15, 2020

Eric Meyer ‘Overcoming complexity’s invisible force’

Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design,...

/ May 13, 2020

Lou Downe – ‘Good Services’

Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book, Good Services, How to Design Services that work and how we need to start with a...

/ February 25, 2020
Genevieve Bell on this is hcd

Genevieve Bell ‘Anthropology, cybernetics, and establishing a new branch of engineering at ANU’

Anthropology and computer science go back much further than many realize; and the relationship between the two continues to evolve. Join me as I talk with Genevieve about the relationship between technology and culture, cybernetics, and the story behind the...

/ January 7, 2020

Jonathon Colman ‘Building world class Design teams’

Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland.

/ November 19, 2019

Theresa Neil ‘Designing Digital Therapeutics’

Theresa Neil is the author of Mobile Design Pattern Gallery, published by O’Reily and co-author of Designing Web Interfaces, also by O’Reily in 2009. She’s the founder of Guidea, a 20-person UX design consultancy, serving lots of clients you would...

/ November 12, 2019

Melanie Rayment ‘Using Service Design to deliver improved experiences for vulnerable children’

Today in the show we've got Melanie Rayment who's a social designer and strategist originally hailing from Sydney Australia. Now living in London she is currently the Head of Service Design at Barnardos UK

/ October 15, 2019

SDGC19 Special / Laura Lorenzo ‘What to do when your workshop is considered a taboo topic’

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Laura Lorenzo about workshop taboo...

/ October 11, 2019

Lisa Welchman ‘Managing Chaos’

Hello, and welcome to Power of Ten. A podcast about design operating at many levels—zooming out from thoughtful detail, to organisational transformation, and to changes in society and the world.

/ October 10, 2019

Ariel Waldman ‘Hacking Science for Collaboration’

My guest today is Ariel Waldman. Ariel makes massively multiplayer science, creating unusual collaboration that infuse serendipity into science and space exploration. Ariel, welcome to Power of Ten.

/ August 22, 2019

Eva PenzeyMoog ‘Designing against domestic violence’

Good day, hello, and failte and thanks for tuning into Bringing Design Closer. My name is Gerry Scullion, founder of the Human Centred Design Network.

/ July 31, 2019

Leah Buley & Aarron Walter – ‘InVision’s Design Maturity Model’

My name is Andy Polaine, a designer, educator, and writer, and currently group director of client evolution at Fjord.

/ June 19, 2019
Featured image of episode with Majid. A net or web to demonstrated interconnectiveness

Majid Iqbal ‘Thinking in Services’

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland.

/ May 28, 2019