Service Design

Man in front of airport board

27. Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’

Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.

/ August 14, 2018
Gerry McGovern on stage in 2018

26. Gerry McGovern ‘The repositioning of trust in society’

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...

/ July 31, 2018

24. Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.

/ July 3, 2018
Faruk Avdi

22. Faruk Avdi ‘What role can technology play in support of people suffering with mental health’

Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...

/ June 5, 2018

20. Marc Stickdorn ‘Embedding Service Design into Organisations’

In this episode, we go through the hypothetical scenario of embedding service design into an organisation and what Marc looks for in this process. We discussed the challenges of the early stage engagement of what to look for regarding the...

/ May 8, 2018
Greg Bernarda

17. Greg Bernarda ‘Designing businesses for the new world’

Greg Bernada is the co-author of Value Proposition Design by Strategyzer. We were delighted to have him on the show to discuss the difference in twentieth and twenty-first-century organisational mindsets, what role education has to play in better enabling organisations...

/ March 26, 2018

16. Andy Polaine & Simon McIntyre ‘Service Designing Education’ (Part 2)

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the...

/ March 13, 2018

15. Chirryl-Lee Ryan ‘Does Design make things better?’

Chirryl-Lee Ryan and I were recently on a design-panel together, Designing for Social Impact for Academy XI in Sydney, and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and...

/ February 27, 2018

13. Andy Polaine – ‘Is education broken?’ (Part 1)

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

/ January 30, 2018

Chirryl-Lee Ryan

Chirryl-Lee is a transdisciplinary design practitioner, mentor and leader.

/ January 12, 2018

11. Eduardo Kranz – ‘The intersect of Service Design and User Experience Design’

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day...

/ January 2, 2018
featured-photo-tarra-van-amerongen

5. Tarra Van Amerongen – ‘Why your idea never gets built. The story of business designers as the unsung hero of service design.’

In this episode, we get down into the nooks and crannies about what a business designer does, how it complements service design and activities and much, much more. This is a really insightful conversation. I hope you enjoyed as much as...

/ October 10, 2017
Andy Polaine

Andy Polaine

Andy Polaine is the APAC Regional Design Director and APAC Evolution Lead global design and innovation consultancy Fjord.

/ September 29, 2017

Tarra Van Amerongen

Tarra is an innovation leader, focused on the intersection between strategy, design and technology.

/ August 13, 2017
Adrienne Tan

2. Adrienne Tan – ‘How product management and service design co-exist’

In this episode, we speak with Adrienne Tan, Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations.

/ July 25, 2017

1: Anthony Quinn – ‘Dealing with career challenges, and increasing your influence as a designer in your organisation’

Anthony Quinn, Principal, Dynamic4, wants a world that's more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that...

/ May 20, 2017

Jennifer Phillippe

[GM of Service Design, Telstra] Jenni drives Service Design at Telstra working together with customers and cross-functional teams to create outstanding experiences and transform the way we do business.

/ April 30, 2017
Eduardo Kranz

Eduardo Kranz

[Design Director at Fjord] Eduardo is a service designer uses his diverse career experience to drive projects and lead FJORD’s Canberra studio, which focuses mostly on the federal government.

/ March 10, 2017