Service Design
36. Gerry McGovern ‘Top Tasks; A method for understanding peoples product and service requirements’
There's some of you might know the Top Tasks methodology already and even if you do, I encourage you to listen as I break down the methods to better understand the mechanics and get Gerry's insights into where it works...
35. Hazel White & Mike Press ‘Making a difference through design’
Hazel White and Mike Press from OpenChange in Scotland join me on the show this week, and we dig a little deeper into what myself and Sarah Drummond covered about the changes in the Scottish design landscape and what trigged...
34. Andy Polaine ‘Mindful Service Design’
In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on...
33. Steve Portigal ‘Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories’
Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users:...
32. John Thackara ‘Designing for all of life, not just human life’
Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centered design practitioner based in Dublin, Ireland, and this week I caught up with one of my design heroes, John Thackara...
31. Frank Long ‘Designing a Design Culture to empower richer social outcomes’
Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principle now based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers.
30. Marc Stickdorn and Adam Lawrence ‘A Service Design 360’
Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the...
29. Sarah Drummond ‘Kicking-starting a design revolution’
I recently caught up with our next guest, Sarah Drummond. Sarah is a designer and CEO and serial idea generator. She's co-founded, SNOOK, myPolice, MyDearestScotland and much more. She was awarded a Google Fellowship for her work in technology and...