Service Design

Aleth Gueguen ‘Looking at Design through a GDPR lens’

Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France. We chat about...

/ April 9, 2019

André Schaminée ‘Designing with and within public organisations’

A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments.

/ April 2, 2019

Matiu Bush ‘Life, Death, and Using Design in Health and Aged Care’

Hello, and welcome to another episode of This is HCD.  I’m your host Chi Ryan and get ready for an exciting episode because today I’m speaking to Australian designer and nurse practitioner, Maitu Bush.

/ February 26, 2019

Gerry McGovern ‘Top Tasks; A method for understanding peoples product and service requirements’

There's some of you might know the Top Tasks methodology already and even if you do, I encourage you to listen as I break down the methods to better understand the mechanics and get Gerry's insights into where it works...

/ December 18, 2018

Hazel White & Mike Press ‘Making a difference through design’

Hazel White and Mike Press from OpenChange in Scotland join me on the show this week, and we dig  a little deeper into what myself and Sarah Drummond covered about the changes in the Scottish design landscape and what trigged...

/ December 4, 2018
Snowy fields

Andy Polaine ‘Mindful Service Design’

In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on...

/ November 20, 2018
Steve Portigal looking into a wall of colours

Steve Portigal ‘Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories’

Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users:...

/ November 6, 2018

John Thackara ‘Designing for all of life, not just human life’

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centered design practitioner based in Dublin, Ireland, and this week I caught up with one of my design heroes, John Thackara...

/ October 23, 2018

Frank Long ‘Designing a Design Culture to empower richer social outcomes’

Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principle now based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers.

/ October 9, 2018
marcstickdorn-adamlawrence-podcast sitting having a conversation

Marc Stickdorn and Adam Lawrence ‘A Service Design 360’

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the...

/ September 25, 2018

Sarah Drummond ‘Kicking-starting a design revolution’

I recently caught up with our next guest, Sarah Drummond. Sarah is a designer and CEO and serial idea generator. She's co-founded, SNOOK, myPolice, MyDearestScotland and much more. She was awarded a Google Fellowship for her work in technology and...

/ September 11, 2018
image of modern office

Patrick Quattlebaum ‘Breaking down tribes to enable the orchestration of experiences’

GERRY SCULLION: Hello and welcome to another episode of ‘This is HCD’. My name is Gerry Scullion and I’m a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author...

/ August 28, 2018
Man in front of airport board

Sarah Richards ‘Content Design. What is it? And why it’s so f#cking important in the delivery of a product and service’

Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content design training courses as well as working with organisations to help build the content design function internally.

/ August 14, 2018
Gerry McGovern on stage in 2018

Gerry McGovern ‘The repositioning of trust in society’

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well...

/ July 31, 2018

Adam Fivenson ‘Using a human-centered design approach to design foreign aid programs’

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York.

/ July 3, 2018
Faruk Avdi

Faruk Avdi ‘What role can technology play in support of people suffering with mental health’

Up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading...

/ June 5, 2018