Ireland
November 11, 2021

'Top Tasks for Service Transformation' with Gerry McGovern & Ulla Devitt

John Carter
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 MIN

Description

How do you know what matters (and what doesn't) to people using your service? Top Tasks is a research framework used to identify exactly that - what matters.

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Introduction to Human-Centered Service Design using Journey Mapping
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Introduction to Human-Centered Service Design using Journey Mapping
This course will cover the fundamentals of human-centered service design whilst leaning into Journey Mapping.
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Visualisation Methods for Change-Makers
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Save 30% with this visualisation bundle deal. Join Gerry Scullion in a 100% video based courses to learn about the theory and the craft of creating high-quality visualiastions.
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Journey Mapping Fundamentals
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Join Gerry Scullion in a 100% video based course to learn about the theory and the craft of creating high-quality journey maps.
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