Ireland
November 11, 2021

'Top Tasks for Service Transformation' with Gerry McGovern & Ulla Devitt

John Carter
This is some text inside of a div block.
This is some text inside of a div block.
 MIN

Description

How do you know what matters (and what doesn't) to people using your service? Top Tasks is a research framework used to identify exactly that - what matters.

Get on the list for future events

Be first in line to register for all of the This is HCD Community events by joining our newsletter.

Join the newsletter now

Our courses

We provide remote, flexible training options to help you grow your design and innovation capabilities. We also offer bespoke training programmes for teams and organisations on any of our courses.

View all courses
The Cost to Serve Model
The Cost to Serve Model
Learn how to measure, model, and reduce the true cost of delivering services. This course equips you with a powerful service architecture framework to understand and improve experience outcomes at every touchpoint.
No items found.
Designing Healthcare Services with a Patient-Centred Mindset
Live Course
Designing Healthcare Services with a Patient-Centred Mindset
Explore how to design healthcare services with a future-focused, patient-first mindset. Co-led by Gerry Scullion and Avril Copeland, this course blends service design and healthcare innovation for meaningful impact.
Georgia Rowe
TRAINER
Georgia Rowe
Service Design for Public Organisations
Service Design for Public Organisations
Learn how to apply service design principles within public sector organisations to improve citizen outcomes, reduce duplication, and build more effective, human-centred services.
Gerry Scullion
TRAINER
Gerry Scullion