Ireland
February 9, 2021

'Transforming Retail: The Evolution of Customer Experience Design'

John Carter
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 MIN

Description

Claire O’Grady: Musgrave Retail Partners, Customer Experience Designer Andreas Pattichis: Hellon. Lead Service Designer

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Our courses

We provide remote, flexible training options to help you grow your design and innovation capabilities. We also offer bespoke training programmes for teams and organisations on any of our courses.

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Prototyping Essentials
Video Course
Prototyping Essentials
A practical, evolving course to help you prototype services before you commit. Learn 10+ low-fidelity techniques with lifetime access and regular updates.
Gerry Scullion
TRAINER
Gerry Scullion
The Cost to Serve Model
The Cost to Serve Model
Learn how to measure, model, and reduce the true cost of delivering services. This course equips you with a powerful service architecture framework to understand and improve experience outcomes at every touchpoint.
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Designing Healthcare Services with a Patient-Centred Mindset
Live Course
Designing Healthcare Services with a Patient-Centred Mindset
Explore how to design healthcare services with a future-focused, patient-first mindset. Co-led by Gerry Scullion and Avril Copeland, this course blends service design and healthcare innovation for meaningful impact.
Georgia Rowe
TRAINER
Georgia Rowe