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Latest
The Human Centered Design Podcast with Gerry Scullion.
Visualising Complexity: with Possibilitarian Dave Gray
It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.
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”AI Insights: Ethics, Trust, and Branding with Graham Nolan”
In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland
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"Designing for Social Impact: A Conversation with Jenni Parker"
“Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK”
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"From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship"
"Discovering Purpose Beyond Consumerism: A Story of Radical Transformation and Social Impact"
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"Emerging Talent: Inside the Service Design Network's Young Talent Board"
"Nurturing Diversity, Bridging Education and Practice, and Crafting Inclusive Conferences"
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"Ancient Mysteries: Mythical Ireland with Anthony Murphy"
I speak with Anthony Murphy of Mythical Ireland. Over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.
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"Empowering Resilience: The Journey of Lilli Graf"
I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet.
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"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"
Exploring the Intersection of Passion and Purpose in Tackling Climate Change and Sustainability
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"A Fresh Perspective on UX: 'Think in 4D' with Erica Heinz"
Unveiling Innovative Insights and Solutions for Evolving UX Challenges
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"Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn"
"Fostering Innovation and Collaboration Across Industries Through Musical Inspiration"
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"Crafting Human-Centric Employee Experiences: Insights from Elliott Nelson"
"Exploring Service Design Strategies, Leadership Dynamics, and Employee Engagement Enhancement"
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"Unlocking Creativity: Exploring Liminal Coaching with Mike Parker"
The discussion revolves around the concept of liminal thinking and its applications in problem-solving and personal growth.
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"Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway"
"Exploring Holistic Approaches, Challenges, and Collaborative Solutions in Supporting Neurodivergent Individuals"
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"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"
"Navigating the World of Customer Journey Management, Operationalizing Maps, and Overcoming Challenges in Service Design"
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"Redefining Promises: Shaping the Future of Customer Experience with Damian Kernahan"
We catch up with Damian Kernahan in Sydney, Australia for an insight into his professional journey understanding customer experiences.
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Jon Wallhouse "Sutsu: Crafting Fashion with Purpose and Longevity in a Disposable World"
Exploring the intersection of anti-branding, environmental impact, and the pursuit of lasting quality in the world of fashion with Jon Wallhouse, founder of Sutsu.
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"Driving Design Innovation: Building Mindsets, Navigating Challenges, and Assessing Maturity with Munib Karavdic"
Unlocking Organizational Innovation, Aligning Leaders, and Overcoming Biases in a Conversation with Design Strategist Munib Karavdic
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"Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"
The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team.
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"Designing Success: Jeff Gothelf on UX, Lean Principles, and OKR Pitfalls"
Jeff Gothelf's Insights on Selling UX, Navigating Lean Principles, and Decoding OKR Challenges
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'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong
In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design.
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Carol Massa 'The Conscious Designer: Exploring Inner Values and Outer Realms'
In this episode, we speak about the nuances between strategic design and service design.
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'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'
In this eye opening episode, we meet Catalina Bonavia, designer of a Health-Enhancing Toilet in Argentina which quite literally has changed people's lives.
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Ben Dunn Flores ‘Innovative Inhabitance: Pioneering Your Path to Cooperative Homeownership’
I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost.
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Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'
I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators.
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'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira
In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira.
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Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'
In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design.
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'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner
In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life.
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Leon Barnard 'Wireframing for Everyone'
Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq.
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How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum
From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design.
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Juan Prego 'Playful Pathways: Nurturing Growth and Learning through Play'
Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.
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Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'
Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom Tov.
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Mollie 'The Resurgence of Gaeilge: Irish with Mollie's Effort to Save the Language from Extinction'
Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame.
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Hector Garcia 'Unleashing Ikigai: Finding Purpose and Fulfillment in Life'
Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes.
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Greg Bernarda 'Leading Ecosystems'
Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world.
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An update about This is HCD
Hey folks, and welcome to a shorter and special update and everything to do with this as HCD many of you have been reaching out and asking...
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Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’
Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias.
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Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’
Today on the show I speak with Sarah Clearwater about a Design Leadership.
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Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'
Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey.
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Neil Theise ‘Navigating Complexity'
I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers.
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Justyna Turek ‘A fresh perspective:The Role of Human-Centered Design in Sustainability’
In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland.
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Zoë Rose ‘Design Through Time: Unraveling the Evolution of Methodologies and Frameworks’
In this conversation I caught up Zoe Rose, of Great Question in Australia.
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Manuel Lima ‘The New Designer: Pioneering Perspectives’
A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it instantly felt different.
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Frank Müeller ‘Revolutionising Work Spaces with Playmobil Pro: the Ultimate Tool for Creativity and Collaboration’
In this conversation I caught up Frank Mueller, of Playmobil Pro.
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Markus Edgar Hormess & Adam Lawrence 'The Designing Machine: How AI is Changing the Creative Process'
I attended Teaming with AI in Nuremberg recently with two of the most awesome designers that I know, Adam Lawrence and Markus Edgar Hormess of WorkPlayExperience.
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Steffi Kieffer 'Designing with AI: Exploring the Intersection of Artificial Intelligence and Design'
I was in a workshop led by our guest today, Steffi Keiffir. She is an independent practiioner and facilitates Design Thinking workshops, Design Sprints etc and has been using AI a lot more than most within their work, and we go deeper into this. Just how they are using, what AI pieces they are using, so if you listen to the entire episode, you’ll get an overview of just how much change is upon us. We used a basic 5-step design process and reviewed how, where and when AI can be applied and what the likely outcomes are.
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Emily Hamilton ‘Designing Second Chances: Breaking the Cycle’
‘Designing Second Chances: Breaking the Cycle’
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Scott Jenson ‘Part 2 of 2: Open Source Design Movement: How Designers can help change the game’
Part 2 of 2: Open Source Design Movement: How Designers can help change the game
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Darjan Hil ‘The Art of Visualising Complexity’
I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity.
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Steven Russell 'The Rise of the Autonomous Bus: A Look into the Future of Transit'
In this episode I speak with Steven Russell, Innovation Manager at Stagecoach Bus one of the largest transport services in the UK.
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Dee Seaver 'The Broken Promise of Design Academia: A Call to Action'
In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect.
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Oliver Weidlich 'Creating Immersive Experiences with Spatial Computing'
In this episode I caught up with Oliver Weidlich, of Contxtu.al Sydney, formerly known as Mobile Experience.
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Charlotte Fountaine ‘Service Designing a stigma-free and relevant mental health support to empower the LGBTQIA+ community to lead happier, healthier lives’
In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK
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Roya Azadi ‘Improving Access to Justice at the Supreme Court’
In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia
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Bronwyn Van Der Merwe ‘Exploring and Scaling Design Culture internationally at Fjord and now Culture Amp’
In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp.
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Melis Senova ‘Exploring what we mean by Design Character’
In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character.
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Hinrich von Haaren ‘Diving deep into Content Transformation’
In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation
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Ben Reason ‘The Velocities of Change with the Founder of Livework’
In this episode I speak with Ben Reason, Founding Partner of Livework in the UK.
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Emma Carpenter 'Exploring the craft of Service Design within South Africa'
I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song
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Amy Hupe ‘Design System Evolution’
I caught up with Amy Hupe, a content designer and design system consultant based in the UK.
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Karel Vredenburg 'The evolution of Design at IBM plus the Future of Design education'
I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams.
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Sarah Kearns 'Life as a nurse in Ireland - A peek behind the curtain'
In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death -
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Christmas Special 2022 with special guest
Any ideas who the special guest is?I will give you a clue. They are truly awesome - and one of my heroes in Design.
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Jo Szczepanska 'Is it time to refresh, repair or retire your personas?'
Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper.
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Royce Wong 'Scaling Design at Big Commerce & Building the future of asynchronous collaboration'
I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce.
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Amy Bucher 'Applying behavioural science within the healthcare realm'
I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio.
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Mansi Gupta 'Design for Women'
I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.
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Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'
I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.
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John Collins 'The business of value-led content marketing at Intercom & beyond'
I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom.
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Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'
In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.
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Felisha Araniti 'Let's talk about neurodiversity within Design'
The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice.
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Rachel McConnell 'From Leading Content Design to Leading Design'
In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell.
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Mark Geary 'The Maker and The Mindset of a Master Songwriter - exploring the songwriting process'
The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.
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Helana Darwin 'The Dark Side of Gender Inequality within Academia'
In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.
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Lydia Hooper 'Walking the talk of HCD Principles'
In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We chat about non-violent communications, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.
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Peter Löfgren 'Design at scale'
In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia.
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Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'
In this episode I speak with Ricardo Martins, Professor of Service Design at SCAD, of Savannah College of Art and Design in the US. In this conversation we speak about the parts of design that are often trivialised somewhat, and that’s the implementation of our designs into sometimes seriously complex systems made up of people and processes. We also speak about how we can educate the future Design talent better, and chat about where Ricardo feels Design Leaders are lacking.
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Marc Fonteijn 'Why Service Design is not the answer to all of our problems'
In this episode I speak with Marc Fonteijn of the Service Design Show.
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June Holley 'Building meaningful, lasting and impactful connections through purpose-led network weaving'
June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.
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Michael Galinsky 'All the Rage'
In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states.
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Emely Buyck 'The long and winding road that leads to the door of Service Design'
In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium.
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Michelle Walter 'The evolution of design maturity within ANZ Bank'
In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia.
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Laura Yarrow 'Agitating organisations forward'
In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”.
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Emma Blomkamp 'The Evolution of Co-Design'
Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally.
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Sasja Nieukerk-Chomos 'Organisational Toxicity - Understanding and navigating trauma-inducing workplaces'
Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life.
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Brigette Metzler 'Research Ops: What it is, and why it's so important'
Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
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Lola Oyelayo-Pearson 'Understanding Money & Shaping experiences to empower entrepreneurs at Shopify'
In this episode, I speak with Lola Oyelayo-Pearson from Shopify, and Lolo is a director of UX in the money space. We chat about what that actually means. We speak about the mission at Shopify to remain truly independent whilst supporting enterprise worship globally by making it easier to sell online and creating a support network for those merchants.
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Markus Edgar Hormess 'Prototyping : Why you should burn requirements documents'
In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today.
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Renee Albrecht-Mallinger 'Teaching as design for learning'
Today on the show we have Renee Abrecht Mallinger - a Lead Design Researcher at one of my favourite design studios Global Good Studio of Chicago. We chat about the intersectionality of Renees’ previous career as a middle school and high school teacher and now as Design Researcher, primarily focussed on governmental and societal work. What pieces has Renee felt set them up for success whilst working in complexity on a day to day basis.
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Joe Macleod 'Peering through the Past, Present and Future lens of End Experiences'
You are in for a treat today folks - I caught up with the one and only, Joe Macleod - an all round great thinker and leader in the space of designing end experiences. Based in Stockholm now, Joe’s just released his second book titled ‘Endineering’ which focusses on the HOW to design these incredibly important experiences for both businesses and the planet.
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Moodi Mahmoudi 'The rise of the service economy and rethinking how we approach service discovery"
In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is this something we strive for?
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George Aye 'Understanding Power and it's role within Human Centered Design'
In this episode I speak with the brilliant, George Aye - Co-Founder of Great Good Studio in Chicago
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Randal Plunkett 'Lord Dunsany and the Rewilding of his 1700 acre estate'
In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland.
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Eva Penzeymoog 'How Design without consideration, can and will impact the safety for all'
In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violence. Since then, Eva’s been buy working through the pandemic, and complete her first book ‘Design for Safety’ on A Book Apart.
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Iria Lopez 'Designing for loneliness'
Today on the show we have the wonderful Iria Lopez, a UK based service designer. I recently stumbled upon Iria’s work on LinkedIn where she was running a workshop. What struck me was the theme - Designing for loneliness.
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Tomer Sharon 'In pursuit of Happiness (and other Metrics)'
Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
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Georgie Smallwood 'Pioneer products- it’s all about the journey'
In this episode I speak with Georgie Smallwood, CPO at Tier Mobility in Germany (moped, scooters). We chat about the mission and purpose behind Tier and how it works with local councils to offer e-mobility to citizens across Europe. We chat about the service model that sits behind the business, and go deep into details of battery disposal, sustainability, energy usage etc.
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Belina Raffy 'Disarming complexity with humour & improvisation'
Ad: Learn how to 'Design Services' with a world-class service design team! 12 week - Part time - Project based training. Starts September 2021.https://www.thisisdoing.com/designing-services-3-month-part-time-service-design-courseHello and welcome to another episode of Bringing Design Closer!My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. Today on the show we have Belina Raffy, an incredible facilitator and founder of Sustainable Stand Up a brilliant organisation...
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Rachael Dietkus 'Exploring what it means to be trauma-informed in design'
Hey folks, welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling sometimes complex societal issues. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space.
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Kelly Ann McKercher 'Designing with, Designing for and Designing at'
In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot.
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Christof Zürn 'The Power of Music Thinking'
We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world of Design very much within the same family as music.
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